Lead Services Specialist 2 - Customer Contract Fulfillment Management

GE Vernova Inc; Orlando (FL); Remote; USD 78,000 - 132,000; Full time

Job summary

Join a forward-thinking company as a Customer Fulfillment Specialist, where you'll play a crucial role in supporting gas power services. This exciting position involves managing financial aspects, ensuring timely delivery of parts and services, and collaborating with various stakeholders. Your expertise will directly influence customer satisfaction and operational efficiency. With a commitment to innovation and sustainability, this role offers a chance to contribute to the future of energy technologies while enjoying a robust benefits package and opportunities for professional growth.

Benefits

Competitive Benefits Package

Professional Development Opportunities

Flexible Work Environment

Qualifications

• 3-5 years in financial/billing, customer support, or operations.
• Bachelor's Degree or equivalent experience required.

Responsibilities

• Manage financial pacing, billing, and collections for customer portfolios.
• Support outage planning and logistics for service agreements.

Skills

Financial Analysis

Customer Support

Operations Management

Forecasting

Communication Skills

Organizational Skills

Education

Bachelor's Degree

High School Diploma / GED

Tools

ERP Systems (SAP/Oracle)

PowerMax

Oracle Field Services

Job description

Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

Our Fulfillment COE Specialist will focus all activities providing the necessary support to our Gas Power Americas on pre- and post-contractual administration & management and not limited to the Terms & Conditions of the contract and the Management of claims.

Our Customer Fulfillment Specialist at Power Services is responsible to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting our Portfolio outages. In this role you are an integral part of the team supporting assigned service agreements, Power Plants and the Stakeholders.

This team demonstrates accountability for functional, business, and broad company objectives within Power Services.

Job Description

For this Customer Fulfillment Manager role, you will:

• Support and collaborate closely with our Customer Portfolio Managers as needed in customer communication, completion of outage and customer relationship deliverables with an effective and lean attitude.
• Own financial pacing, cost classification, billing and collections for assigned customer portfolio
• Manage capital parts for assigned contracts per the (CS) inventory process
• Responsible for various outage planning and logistic tasks
• Manage project controls for outages within assigned customer base minding our SQDC Principles
• Responsible for outage demand placement including parts, repairs, and services needs
• Prepare margin reviews for Contract Service agreements within assigned customer portfolio
• Collecting documentation from vendors and suppliers; calculating and generating invoices for billing
• Submit Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls
• Update and maintain input in GEV’s ERP and planning tools – PowerMax, Oracle Field Services (OFS) system, Event Vision, Field Vision, etc.

What you'll bring

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
• Minimum of 3-5 years of experience in a financial/billing, customer support, operations or forecasting role

What will make you stand out

• Prior FieldCore experience within Gas Power.
• Experience within the power generation services, industrial, manufacturing industry
• Domain knowledge of field services requirements
• Knowledge of Contractual Service Agreements
• Significant experience with Enterprise Resource Planning (ERP) systems (SAP / Oracle)
• Proficient in IT systems with ability to self learn and adapt to new systems quickly
• Good financial knowledge and commercial / contractual experience
• Demonstrated communication & organizational skills

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is: $78,800.00 - $131,200.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 10% performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at leastMay 14th. 2025

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: May 14, 2025