IT Services Lead - Customer Experience (Hybrid)

High Liner Foods; Portsmouth (NH); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Health, dental & vision coverage

Pay for performance incentives

Employee & Family assistance programs

Wellness Programs

Job summary

High Liner Foods is seeking a Supervisor for IT Service Delivery & Customer Experience in Portsmouth, NH. This role will lead daily IT operations and deliver consistent support across all sites. Ideal candidates should have a strong background in IT infrastructure, vendor management, and must be adept at managing incidents within a fast-paced environment. Additional qualifications include leadership experience and familiarity with Microsoft 365 applications. The position offers a hybrid work model with a robust benefits package.

Qualifications

• 3+ years of leadership/supervisory experience with hands-on IT support.
• Strong experience with Microsoft 365 applications.
• Solid technical knowledge of IT infrastructure.

Responsibilities

• Lead IT support operations across multiple sites.
• Manage end-to-end IT service delivery and SLA compliance.
• Oversee IT asset lifecycle management and standardization processes.

Skills

Leadership

Microsoft 365 support

Incident management

Vendor management

Analytical skills

Education

Undergraduate degree or college diploma in Information Technology or a related field

Tools

Microsoft 365

Active Directory

Windows Server

Oracle JDE

Job description

High Liner Foods is seeking a Supervisor for IT Service Delivery & Customer Experience in Portsmouth, NH. This role will lead daily IT operations and deliver consistent support across all sites. Ideal candidates should have a strong background in IT infrastructure, vendor management, and must be adept at managing incidents within a fast-paced environment. Additional qualifications include leadership experience and familiarity with Microsoft 365 applications. The position offers a hybrid work model with a robust benefits package.