Senior Technical Support Engineer (Hybrid)

Loftware,-Inc.-; Portsmouth (NH); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Loftware is seeking a Senior Technical Support Engineer in Portsmouth, NH (hybrid). You will act as a trusted technical advisor, handling complex customer issues, guiding customers, and contributing to knowledge articles and process improvements.

The role requires strong communication, leadership, and technical troubleshooting skills, with a salary range of $95,000–$120,000 plus comprehensive benefits. Visa sponsorship is not available for this role.

Qualifications

• BS/BA in Computer Science or related field preferred.
• Strong written and verbal communication.
• Excellent interpersonal skills.
• Experience leading initiatives and projects.

Responsibilities

• Take the lead on complex customer issues and conduct customer-facing meetings on short notice.
• Triage, troubleshoot, elevate, and resolve customer support tickets with strong ownership and urgency.
• Analyze logs, service behavior, and customer environments to identify root causes.
• Utilize product domain expertise to guide customers as a trusted technical advisor.
• Support onboarding and customer handovers.

Skills

Strong communication

Leadership experience

Time management

Interpersonal skills

Education

BS/BA in Computer Science or related field

Tools

Windows

Linux

AWS/Azure

Job description

Loftware is seeking a Senior Technical Support Engineer in Portsmouth, NH (hybrid). You will act as a trusted technical advisor, handling complex customer issues, guiding customers, and contributing to knowledge articles and process improvements.

The role requires strong communication, leadership, and technical troubleshooting skills, with a salary range of $95,000–$120,000 plus comprehensive benefits. Visa sponsorship is not available for this role.