IT Service Delivery Lead - Customer Experience

High Liner Foods USA; Newington (NH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Health, dental & vision coverage

Pay for performance incentives

Employee & Family assistance programs

Wellness Programs

Retirement Planning

Supplemental Parental Leaves

Disability Support

Family friendly Flex policies & Summer hours

Volunteer hours

Learning and mentorship opportunities

Safety focused work environment

Job summary

High Liner Foods USA is seeking a Supervisor for IT Services & Customer Experience in Newington, NH. This role involves leading IT support operations, managing service delivery across multiple sites, and overseeing Microsoft 365 environments. Ideal candidates have 3+ years of supervisory experience in IT, strong troubleshooting skills, and a passion for customer service. The position includes competitive salary, health benefits, retirement planning, and a culture focused on diversity and innovation.

Qualifications

• 3+ years of leadership/supervisory experience in IT support.
• Strong experience in troubleshooting Microsoft 365 applications.
• Solid technical knowledge of servers and networking.

Responsibilities

• Lead IT support operations across multiple sites.
• Manage end-to-end IT service delivery and incident management.
• Oversee IT asset lifecycle management and device provisioning.

Skills

Leadership

Microsoft 365 applications support

Technical troubleshooting

Vendor management

Analytical skills

Education

Undergraduate degree or college diploma in Information Technology

Tools

Microsoft 365

Active Directory

Oracle JDE

Job description

High Liner Foods USA is seeking a Supervisor for IT Services & Customer Experience in Newington, NH. This role involves leading IT support operations, managing service delivery across multiple sites, and overseeing Microsoft 365 environments. Ideal candidates have 3+ years of supervisory experience in IT, strong troubleshooting skills, and a passion for customer service. The position includes competitive salary, health benefits, retirement planning, and a culture focused on diversity and innovation.