IT Services Intern

Fishback Financial Corporation; Draper (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) & ESOP Profit Sharing

Wellness program

Student loan repayment assistance

Volunteer service hours

In-house childcare & preschool

Job summary

First Bank & Trust is seeking an IT/Operations Coordinator to manage technology and corporate operations projects, triage change requests, and support internal users. You will design, develop, integrate, and maintain systems supporting business initiatives while ensuring efficiency and information integrity.

This role requires a high school diploma (pursuing higher education), strong communication, analytical, and organizational skills, and the ability to handle confidential information and

Qualifications

• Effective communication and ability to manage multiple tasks.
• Analytical, technical writing and organizational skills.
• Ability to handle confidentiality and discretionary judgment.

Responsibilities

• Monitor, triage & complete change control requests and support questions.
• Ensure positive service experience on first communication with customers.
• Facilitate PC, network, and system related problems for internal users.
• Investigate business information and processes to identify workflow issues.
• Prioritize work, analyze alternatives, and select methods for completion.
• Assist with implementing solutions in compliance with requirements.
• Monitor requests and assist in updating departmental procedures.
• Support service desk rotation and adhere to company policies.

Skills

Communication skills

Analytical thinking

Technical writing

Organizational skills

Education

High school diploma

Job description

Job Description:

Manage technology and corporate operations-related projects to ensure successful development and implementation. Responsible for assisting with incoming change control request and support questions. Work with internal and external users to design, develop, integrate, and maintain systems supporting business initiatives while achieving operating efficiency and information integrity. Qualifications: This person should have a high school diploma plus be working towards a higher education degree. Effective communication skills and the ability to complete multiple tasks while meeting deadlines are essential. This person must possess analytical, technical writing, and organizational skills, with the ability to exercise confidentiality and discretionary judgment.

Principal Responsibilities:

Take responsibility for monitoring, triaging & completing the majority of change control requests and support questions for both incoming ticket requests as well as phone calls for the department. Ensure each customer has a positive service experience on the first communication. Facilitate servicing of PC, network, and system related problems and questions from internal users. This includes hardware, software, and application support. Investigate, review, and evaluate business information and processes to identify workflow issues, and make recommendations to address efficient and accurate use of resources. Perform work by determining priorities, analyzing alternatives, and selecting applicable methods and procedures for completion. Assist with researching and implementing effective solutions to departmental needs in accordance with compliance requirements. Monitor change control requests and support questions and take appropriate action on those requests. Assist in creating and updating departmental procedures for all tasks performed. Assist team with service desk support rotation as needed. Act in accordance with FBT policies and procedures as set forth in employee handbook. Adhere to compliance procedures and participate in required compliance training.

Compensation Grade Hourly Grade 3

First Bank & Trust is an Equal Opportunity, Affimitive Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

Read our complete Equal Employment Opportunity Policy Statement.

Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].

We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community.

Our Culture:

We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.

Work for us: Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.

Our Benefits:

• Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance.
• 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
• Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
• Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
• Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
• In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.