IT Services Coordinator

NKSFB; Los Angeles (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Flexible Spending Account

401k, Match, and Profit Sharing Plan

Paid Holidays and Floating Holiday

Job summary

A leading business management firm in Los Angeles seeks an IT Services Coordinator to ensure efficient IT operations. Responsibilities include managing procurement, vendor contracts, inventory, and coordinating employee onboarding and offboarding. Candidates should have strong organizational, analytical, and communication skills, along with a relevant degree and experience in procurement or contract management. The position offers a salary range of $60,000-$75,000.

Qualifications

• Minimum of 2 years of experience in procurement, contract management, or a similar administrative role.
• Proficiency in managing vendor relationships and procurement processes.

Responsibilities

• Manage IT procurement processes, ensuring timely and accurate purchases.
• Conduct Day 1 and Day 5 in-person check-ins with new hires.
• Coordinate and handle IT offboarding tasks.

Skills

Organizational skills

Analytical skills

Customer service skills

Time management skills

Communication skills

Education

Bachelor’s degree in business administration or Information Technology

Tools

Concur

Job description

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NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the world’s top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs.

Your Role:

The IT Services Coordinator ensures efficient IT operations by managing procurement, vendor contracts, inventory, e-waste, warranty claims, and coordinating employee onboarding and offboarding. This role requires exceptional organizational skills, attention to detail, and a customer-focused approach to deliver reliable technology services

What will you do?

New Hire and Offboarding Support:

Support IT onboarding processes, including updating service tickets, gathering setup requirements from hiring managers, creating tickets for other teams, and ensuring timely deployments.

• Conduct Day 1 and Day 5 in-person check-ins with new hires, verify proper setup and functionality of equipment, and follow up on issues.
• Perform physical checks of new employee workspaces to ensure full IT readiness.
• Coordinate and handle IT offboarding tasks, including scheduling with HR, collecting hardware post-exit, managing 30-day hold periods, and returning items to inventory.
• Arrange return shipments from remote offboarding users, providing and tracking shipping details.

Procurement, Inventory & Asset Management:

• Manage IT procurement processes, including entering requests into Concur, tracking orders through vendors, and ensuring timely and accurate purchases.
• Catalog and inventory items upon arrival, deliver to recipients, and update inventory records.
• Perform physical inventory checks at each office location, maintaining accurate records and managing on-hand counts.
• Maintain and organize storage locations at Westwood and Encino to ensure cleanliness and accessibility.
• Handle e-waste disposal efforts, maintaining detailed disposal records (make, model, asset tag, serial number), and ensuring vendors provide Certificates of Destruction.
• Manage warranty claims and maintain records of warranty statuses, coordinating timely repair or replacement of IT assets.
• Oversee shipping logistics for inventory and purchases between office and user locations.
• Track MiFi loaner devices, upgrades, and travel planning with relevant teams and vendors.

Vendor and Contract Administration:

• Track and manage IT vendor contracts, assisting with negotiations and renewals, and keeping detailed records of contract terms, renewal periods, and contacts.
• Administer mobile phone vendor accounts, including managing contracts, billing, device allocation, monthly meetings, and identifying cost-saving opportunities.

Operational and Technical Support:

• Triage IT tickets by initiating first-contact communication, assigning tickets to appropriate staff or teams, monitoring status, merging duplicates, and escalating when needed.
• Coordinate unplanned and planned special projects such as training room setups, meetings, consultant access and configuration, etc.
• Assist with general IT service tasks such as imaging, QA, peripheral deployment, cable management, A/V issues and vendor coordination, DL/security group updates, and smartphone configuration.
• Perform other duties as assigned to support the IT Services team and overall IT operations.
• This role may require occasional evening or weekend work to address IT emergencies or system maintenance.

What Do you Need to Succeed:

• Strong organizational and analytical skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency in managing vendor relationships and procurement processes.
• Strong oral and written communication skills
• Strong sense of urgency and time management skills
• Exceptional analytical, problem-solving, and customer service skills

Education and Experience Requirements:

• Bachelor’s degree in business administration, Information Technology, or a related field, or equivalent experience.
• Minimum of 2 years of experience in procurement, contract management, or a similar administrative role.

Physical Demands and Work Environment:

• Standing, walking, crouching, and regular lifting up to 15 pounds.
• Frequent use of hands and reaching with hands and arms.
• Regularly talking, hearing, seeing, and sitting.
• Moderate to loud noise level.
• Risk of electrical shock.

Salary Range: The salary range for this role is $60,000-$75,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location.

What We Offer: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:

• Medical, Dental and Vision coverage
• Flexible Spending Account
• Basic Life and AD&D
• Voluntary Life and AD&D
• Long Term Disability
• Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage
• Genetic Screening and Cancer Support
• Pet Insurance
• Accrue X (Add in about of days per job title) PTO days annually
• 401k, Match and Profit Sharing Plan
• 10 Paid Holidays and 1 Floating Holiday

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.

NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [e-mail].

We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Accounting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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