IT Service Technician

Cosm; Atlanta (GA); Presencial; USD 55.000 - 75.000; Tempo integral

Resumo da vaga

Cosm is seeking experienced IT specialists to support live entertainment and hospitality operations. The role focuses on on-site Tier 1 IT support, maintenance of networks and hardware, and collaboration with engineers to keep venue technology running smoothly.

Ideal candidates have 3+ years in entertainment or hospitality, proficiency across MacOS, iOS, Windows, and VMware, and strong communication skills. Flexibility for overtime and weekends is required in a dynamic venue environment.

Qualificações

• High school diploma or equivalent; a technical degree is a plus.
• 3+ years of experience in entertainment, production, or hospitality.
• Experience with MacOS, iOS, Windows, and VMware.
• Familiar with IT security systems and policies.
• Strong written, verbal, and phone communications skills.

Responsabilidades

• Provide on-site Tier 1 IT support for all venue systems.
• Maintenance and troubleshooting of networks, hardware, and software.
• Operate checks on show system and equipment.
• Record and document help desk interactions and resolutions.
• Collaborate with engineers and external partners.

Conhecimentos

Customer service mindset

Team collaboration

Problem-solving

Communication skills

Formação

High school diploma

Technical degree (associate/bachelor)

Ferramentas

MacOS

iOS

Windows

VMware

SaaS-based services

Descrição da vaga

Summary:

Cosm is looking for experienced IT specialists that have worked in a live entertainment or hospitality environment. We’re looking for individuals that put customers first and always strive to provide the highest level of service. The ideal candidate would be organized, motivated, and proactive to ensure that venue operations are running smoothly. You’ll be part of a team that’s responsible for the maintenance, support, and operation of all the technologies that support all of the critical venue operations.

Responsibilities:

• Provide on-site first response (Tier 1 support) to all IT-related technical systems and hardware.
• Maintenance and troubleshooting of networks, hardware, and software including but not exclusive to; Point-of-Sale, Kiosks, Kitchen Display Systems, Ticketing Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles.
• Interact with our proprietary primary display technology to conduct operational and functional checks of the show system and equipment.
• Read drawings, technical schematics, diagrams, and checklists.
• Conduct operational and functional checks of the show system and equipment.
• Communicate and collaborate with internal and external partners.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made.
• Respond to requests via calls, text, email, or radio.
• Work with engineers to test fixes and ensure the problem has been adequately resolved.

Experience:

• High school diploma or equivalency certificate. An associate's or bachelor's degree in a technical field is a plus.
• Licenses/Certifications: CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred.
• 3+ years of experience in entertainment, production, or hospitality.
• Working experience in MacOS, iOS, Windows, and VMware environments.
• Working experience with mobile device troubleshooting and support.
• Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems.
• Familiar with IT security systems, procedures, and policies.
• Familiar with operations of an entertainment venue including A/V, F&B, and Ticketing.
• Self-directed and able to collaborate on a team.
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills.
• Strong creative and innovative problem-solving skills.

Work Environment:

• Available for overtime and weekends as the schedule varies depending on site operational needs; flexibility required.
• Must be able to work during a live production, with loud noise levels, and busy environments (non-office environment)
• Ability to maneuver around an entertainment venue and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.
• Comfortable lifting heavy objects up to 25 lbs.
• Comfortable climbing to and working at heights up to and above 25 meters/82 feet.
• Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.