IT Service & Support Director — End-User Experience

Woolpert; United States; Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Freedom to Work program

Flexible paid time off

Career development opportunities

Comprehensive health and dental insurance

Job summary

Woolpert is seeking a Director, Global IT Service & Support to drive transformation in our Solutions Technology team. You will manage IT services, ensuring global consistency while respecting local needs.

The ideal candidate has 15+ years in IT operations leadership and expertise in managing distributed teams. Enjoy benefits like flexible work schedules, career development opportunities, and comprehensive insurance coverage.

Qualifications

• 15+ years of progressive leadership experience in IT Operations.
• Proven track record of managing distributed teams across time zones.
• Strong familiarity with ITIL frameworks and enterprise-level technologies.

Responsibilities

• Define and execute the global roadmap for outsourced ITSM.
• Manage aspects of Global IT Service Desk and set rigorous SLAs.
• Provide strategic direction to regional IT support teams.

Skills

Leadership in IT Operations

Experience with ITIL frameworks

Managing distributed teams

Integration of IT support services

Customer service management

Education

Bachelor's degree in computer science or related field

Master's Degree or MBA preferred

Tools

ITSM tools (FreshWorks or similar)

Job description

Woolpert is seeking a Director, Global IT Service & Support to drive transformation in our Solutions Technology team. You will manage IT services, ensuring global consistency while respecting local needs.

The ideal candidate has 15+ years in IT operations leadership and expertise in managing distributed teams. Enjoy benefits like flexible work schedules, career development opportunities, and comprehensive insurance coverage.