IT Service Specialist Intern - Summer 2027

POET; Wichita (KS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Wellness program

On-site fitness centers

Gear reimbursements

Job summary

POET Biofuels seeks an IT Support Specialist Intern for an on-site role in Wichita, KS. You will act as the first point of contact for IT-related issues, answering calls, replying to emails, and logging incidents in the ticketing system.

Daily tasks include troubleshooting software/hardware, configuring devices, and supporting network upgrades under guidance. You will work with internal customers and external partners, gaining exposure to server, network, and telecommunications projects while

Qualifications

• High school diploma or equivalent.
• Pursuing a bachelor’s degree in business, technology, science or related field.
• Working knowledge of client/server, web architectures and object‑oriented technologies.
• Experience with Windows operating systems is expected.

Responsibilities

• Troubleshoot and repair IT issues on desktops, laptops, phones, and printers.
• Answer calls and respond to emails; document issues and processes; close tickets promptly.
• Manage inventory and basic configuration of team member devices; update documentation.
• Collaborate with external teams for hardware/software repairs and upgrades.
• Assist with Wi‑Fi upgrades, video surveillance installations, and server/network upgrades as needed.

Skills

Client/server

Web architectures

Object-oriented

Windows OS

Communication

Time management

Attention to detail

Teamwork

Education

Pursuing bachelor’s degree in a related field

Tools

Microsoft Office

Job description

ABOUT POET

At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty-five years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and a leader in sustainable products in the world.

CULTURE IS KING AT POET

We’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s the way we do things at POET. We provide an environment for team members to maintain a healthy work-life balance. It’s the best way to optimize health, wellness, and productivity in a sustainable way. We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins!

JOB SUMMARY & RESPONSIBILITIES

POET Biofuels started as a supplier of bioethanol and has grown into a multi-commodity marketing and transportation company providing solutions in fuels, grains, and carbon dioxide markets. The IT Support Specialist team is the initial point of contact for all IT-related issues at POET Biofuels, and it is our job to meet our customers’ needs by resolving issues as quickly and efficiently as possible. As an IT Support Specialist Intern, you will have the chance to work directly with our internal and external customers on a variety of issues and projects. Daily tasks include answering phone calls, responding to emails, documenting issues and processes, and completing tickets in a timely manner. This is an on-site role located in Wichita, KS.

Responsibilities include: Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile phones/tablets, desk phones, video surveillance systems and video conferencing equipment. Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards. Inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team member personal computing devices. Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems. Escalate server, network, compatibility, and design issues to the appropriate team member. Work with other team members to complete projects such as Wi‑Fi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades. Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, updating and rebooting servers, server configuration, and maintenance responsibilities. Create and update documentation and asset/license tracking systems.

Since we are all about teamwork and getting the job done, your skills may be put to a lot of other uses! The POET Never Satisfied Internship openings are for Summer 2027. We post Internships in early September with the intention of having interns selected by November 1st.

QUALIFICATIONS & SKILLS

High school diploma or equivalent required. Junior or Senior‑level student pursuing a bachelor’s degree in business, technology, science or related degree. A good understanding of client/server, web architectures and object‑oriented technologies and internet applications. Working knowledge of system development life cycle methodologies and Windows operating systems. Excellent communication skills and attention to detail. Excellent organization and time management skills with a sense of urgency that drives results. Knowledge of the basics of the Microsoft Office Suite and the ability to learn new programs.

A SUCCESSFUL CANDIDATE WILL HAVE

High level of personal integrity Interpersonal skills – ability to effectively interact with individuals at all levels within/outside the organization. Demonstrated problem‑solving and critical thinking skills. Ability to embrace and promote change. Innovative mindset. Self‑awareness in the face of uncertainty and the ability to think objectively. Ability to work in a team environment.

WORK ENVIRONMENT

The Wichita POET office is a fully open‑concept design with no offices. This design is intended to promote open communication and collaboration.

GROWTH & DEVELOPMENT OPPORTUNITIES

At POET, we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value. We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member’s position and compensation are carefully determined by considering their unique qualifications and skillset.

PERKS

• A multifaceted wellness program encompassing the whole person – mentally, physically, and spiritually
• On‑site fitness centers or fitness reimbursements
• Safety and cold‑weather gear reimbursements

POET is an Equal Opportunity Employer committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on qualifications, abilities, merit, and other legitimate business factors, without regard to any legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, compensation, benefits, working conditions, promotion, and termination.

Over the past 30 years of bioprocessing leadership, we've assembled the industry's strongest team of engineers, scientists, financial analysts and more. Along the way, we've carefully selected team members who share our core values and pride in everything we do. That's common sense—and it's led to some of the most creative bioprocessing work in the world. The people of POET make working here a challenging, exhilarating place to advance a career. They accomplish great things for millions of Americans and find great satisfaction in helping our country in so many ways.