IT Service Specialist I

SmartRecruiters, Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Bronx County District Attorney's Office seeks an IT Service Specialist I to provide first-line technical support for end users, handling phone and email requests, and assist with workstation setup and basic Windows and Office configurations.

Under supervision, you will troubleshoot, document issues, manage tickets, and assist in rollout of new applications, while contributing to IT service management and user training across the organization.

Qualifications

• High school diploma or equivalent with related IT support experience.
• Experience in providing end-user IT support is preferred.
• Ability to communicate clearly with end users and colleagues.

Responsibilities

• Serve as first point of contact for end users via phone or email.
• Set up and maintain desktop, laptop, and VoIP for end users.
• Install Windows OS, endpoint security, and Microsoft Office.
• Troubleshoot issues and document resolutions in the ticketing system.
• Assist in testing and rollout of new applications.
• Collaborate with vendors and development teams to resolve issues.

Skills

IT support

Customer service

Communication

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

• Salary Band: $60,000 to $70,000
• Compensation: USD 60,246 - USD 60,246

Job Description

The Office of the District Attorney, Bronx County (“BXDA”) is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community.

By “Pursuing Justice with Integrity,” the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants. Moreover, the BXDA aims to balance the need to seek appropriate punishment for certain crimes while recognizing when punitive measures do not adequately advance justice. By recognizing these significant distinctions and acting accordingly, BXDA has established a standard of excellence in the representation of the Bronx community at large, which continues to grow stronger every day.

In furtherance of this mission, the BXDA seeks experienced and enthusiastic IT Service Specialist I.

JOB RESPONSIBILITIES

• Serve as the first point of contact for end users seeking technical assistance over the phone or email.
• Provide setup and maintenance of desktop/laptop/VoIP Phone support for end users under supervision.
• Install and Configure office workstation for new users and move the equipment to designated locations.
• Install and Configure Windows operating System, endpoint security and Microsoft Office Products
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk the user through the problem-solving process.
• Direct unresolved issues to the next level of technical support personnel.
• Provide detailed information of pending issues to complete the task handover during shift changes.
• Record events, problems, and their resolution in Ticketing / Change Management System
• Follow-up/update users and IT products information and status on Inventory Management System
• Pass on any feedback or suggestions by users to ITB management.
• Providing level 1 support for new in-house and Custom off the Shelf (COTS) applications.
• Troubleshoot and resolve technical issues, ensuring timely and effective problem resolution.
• Assisting in the testing and rollout of new applications, verifying their functionality, compatibility, and user experience.
• Liaising with application vendors and internal development teams to report and elevate issues and track their resolution.
• Participating in cross-functional teams to ensure the successful implementation of new solutions and enhancements.
• Collaborating with end users to provide training, assistance, and documentation for applications and integrations.
• Developing and maintaining comprehensive documentation for application configurations, procedures, and troubleshooting steps.
• Contributing to the enhancement of IT service management processes and practices.
• Providing timely and effective communication to stakeholders regarding support status, issue resolution, and enhancements.

WORK SCHEDULE

Wednesday - Sunday

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.