IT Service Portal Specialist

AAC; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

AAC is seeking a qualified candidate in Washington, DC for a Full-Time/Regular position requiring ITSM ticketing experience and strong communication skills. The role emphasizes independent work within a team, a positive customer service attitude, and obtaining a public trust suitability determination before start date.

Ideal candidates may have an AA/BS and experience with Zendesk or Oracle RightNow, and federal agency exposure. Additional IT certs are considered a bonus.

Qualifications

• Requires a high school diploma/GED with at least four years of experience.
• ITSM ticketing system experience required; Zendesk and Oracle RightNow are a plus.
• Demonstrated ability to communicate orally and in writing.
• Positive and patient customer service attitude.
• Ability to work independently and within a team.
• Must obtain an agency public trust suitability determination prior to start date.
• Experience supporting a small to mid-sized Federal agency enterprise is a plus.
• Relevant IT certifications are a plus.

Skills

Oral and written communication

Customer service mindset

Teamwork

Independence

Education

High school diploma or GED

AA or BS preferred

Tools

Zendesk

Oracle RightNow

ITSM ticketing systems

Job description

AAC is seeking a qualified candidate in Washington, DC for a Full-Time/Regular position requiring ITSM ticketing experience and strong communication skills. The role emphasizes independent work within a team, a positive customer service attitude, and obtaining a public trust suitability determination before start date.

Ideal candidates may have an AA/BS and experience with Zendesk or Oracle RightNow, and federal agency exposure. Additional IT certs are considered a bonus.