IT Service Desk Specialist — Fast, User-Focused Support

Metropolitan Washington Airports Authority; Virginia (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Well-being resources

Pension/Retirement

Training & development

Job summary

Metropolitan Washington Airports Authority seeks a Service Desk Specialist to support IT, applications, and telecommunications for all Airports Authority employees. The role is based at the Washington area and requires timely triage, documentation, and collaboration with Tier 2 engineers.

Ideal candidates have at least one year in IT service desks, solid MS Office knowledge, and strong customer-service skills. A shiftable schedule including nights/weekends is required.

Qualifications

• One year of IT Service Desk experience in a high-volume environment.
• Proficient with MS Office and IT diagnostics/tools.
• Strong written and spoken communication skills.

Responsibilities

• Receive and log service requests for software, hardware, and telecom issues.
• Troubleshoot Tier 1 problems and provide first contact resolution.
• Document details in the ticketing system and update users on status.
• Coordinate with Tier 2 and on-call rotations as needed.
• Maintain ITIL-aligned service support practices and knowledge base.

Skills

IT Support

Customer Service

MS Office

Remote Access

Education

High School Diploma or GED

Tools

Ticketing System

Remote Desktop

Job description

Metropolitan Washington Airports Authority seeks a Service Desk Specialist to support IT, applications, and telecommunications for all Airports Authority employees. The role is based at the Washington area and requires timely triage, documentation, and collaboration with Tier 2 engineers.

Ideal candidates have at least one year in IT service desks, solid MS Office knowledge, and strong customer-service skills. A shiftable schedule including nights/weekends is required.