IT Service Operations Coordinator

Broome-Tioga BOCES; City of Binghamton (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Broome-Tioga BOCES in Binghamton, NY is looking for an individual to assist in daily directions and communication related to customer service and incident resolution. This role requires coordinating with team members and maintaining quality service standards across school districts.

The ideal candidate should have a bachelor's degree along with experience in customer support for technology users. This position entails preparing and leading meetings, reviewing incidents, and providing necessary training. Join a committed team in a dynamic educational environment.

Qualifications

• One year experience in customer service and technology support.
• Three years experience might be required with an Associate's degree.
• Five years of experience required with high school diploma.

Responsibilities

• Provide assistance in directing employees on service-related issues.
• Prepare and lead meetings regarding open incidents and projects.
• Review quality of customer support and maintain reports.

Skills

Customer service and support

Incident resolution

Technical support

Education

Bachelor's degree in relevant field

Associate's degree in relevant field

High school diploma or GED

Job description

Broome-Tioga BOCES in Binghamton, NY is looking for an individual to assist in daily directions and communication related to customer service and incident resolution. This role requires coordinating with team members and maintaining quality service standards across school districts.

The ideal candidate should have a bachelor's degree along with experience in customer support for technology users. This position entails preparing and leading meetings, reviewing incidents, and providing necessary training. Join a committed team in a dynamic educational environment.