IT Service Manager

Owens & Minor; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that plays a vital role in the healthcare process. This position offers the opportunity to drive operational excellence by managing application performance and service delivery metrics. You will work closely with various stakeholders to enhance efficiency and effectiveness while ensuring client satisfaction. As part of a dynamic team, you will contribute to strategic planning and vendor management, making a significant impact on the organization. If you are passionate about technology and improving healthcare services, this role is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Match

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• University degree in computer science or technical field preferred.
• ITIL, PMP, or other IT management certifications are preferred.

Responsibilities

• Prepare reports on service delivery performance and maintain documentation.
• Build and maintain strong relationships with clients to ensure satisfaction.
• Support key IT initiatives and manage departmental budgets.

Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

University Degree in Computer Science

ITIL Certification

PMP Certification

Tools

IT Management Tools

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

ESSENTIAL JOB FUNCTIONS:
• Preparing regular reports on service delivery performance and maintaining accurate documentation of processes and procedures.
• Reporting on Application performance and holding teams accountable for meeting Application SLAs.
• Developing and managing operational metrics for the technology organization to track performance and identify improvement opportunities.
• Owning Problem Management within the Application teams.
• Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with the services provided.
• Performing key vendor management tasks to ensure software currency, service level management, and road map planning.
• Supporting key IT initiatives, projects, and solutions across various stakeholder groups.
• Participating in and contributing to strategic planning activities.
• Performing other related duties as assigned.
• Continuously identifying opportunities for improving service delivery processes and implementing changes to enhance efficiency and effectiveness.
• Assisting management with planning and ongoing management of departmental capital and operational budget in accordance with strategic plans and run-the-business needs.
• Developing and maintaining purchase and replacement plans for software, aligning with the company’s budget and strategic goals.
• Tracking IT expenses, managing to budget, and overseeing all purchasing related to IT needs.

SUPPLEMENTAL JOB FUNCTIONS:

• Demonstrable organizational, analytical, and problem-solving skills, with an understanding of complex case resolution while working with various stakeholders and systems/processes.
• Demonstrated effective leadership with the ability to set clear expectations.
• Excellent oral and written communication skills.
• Ability to understand and manage the IT landscape, including key applications, assets, and tools, and work to resolve any problems or challenges.

Qualifications

EDUCATION & EXPERIENCE:

• University Degree in computer science or technical field preferred.
• ITIL, PMP, or other IT management certifications are preferred but not required.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.