IT Service Manager

Apogee; Patterson Township (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

The Apogee Engineering team at Wright Patterson AFB, Dayton, OH is seeking IT Service Managers to oversee end-to-end IT services that support NASIC Business Architecture activities. This role emphasizes service delivery, mission alignment, and continuous improvement.

You will lead incident/problem/change management, coordinate with program managers, and develop service documentation while guiding support personnel. U.S. citizenship, TS/SCI clearance, and ITIL certification are required.

Qualifications

• US citizen required
• TS/SCI clearance required
• ITIL certification required

Responsibilities

• Oversee end-to-end IT service lifecycles (design, transition, operation, improvement).
• Implement and monitor IT service management processes (incident, problem, change, configuration, SLA).
• Coordinate with project managers to align IT services with program objectives and user requirements.
• Analyze service performance metrics and drive corrective actions for availability and quality targets.
• Develop and maintain service management documentation and procedures.
• Provide leadership to support personnel delivering IT services.

Skills

IT service management

ITIL

Leadership

Service delivery

Education

Bachelor’s degree in a relevant field

Master’s degree in a relevant field

Job description

Overview

Apogee Engineering is looking for IT Service Managers. The IT Service Managers provide journeyman-to-senior level oversight of IT services that support NASIC Business Architecture activities. This position manages service delivery processes, ensures alignment with mission needs, and drives continuous improvement of IT service quality and performance.

• Contingent Upon Contract Award****

Responsibilities

• Manage end-to-end IT service lifecycles, including design, transition, operation, and continual improvement.
• Implement and monitor service management processes (incident, problem, change, configuration, and service level management).
• Coordinate with technical project/program managers to align IT services with program objectives and user requirements.
• Analyze service performance metrics and implement corrective actions to meet availability, reliability, and quality targets.
• Develop and maintain service management documentation, including service catalogs and operational procedures.
• Provide leadership and guidance to support personnel delivering IT services.

Qualifications

Minimum Experience

• Citizenship: Must be a US citizen
• Clearance: TS/SCI
• Certifications: ITIL certification required.

Education / Years Of Experience

• Journeyman: Minimum three (3) years of experience in IT service management or closely related functional area; Bachelor’s degree in a relevant field
• Senior: Minimum ten (10) years of experience in IT service management or closely related functional area; Master’s degree in a relevant field
• Proven experience managing IT services and implementing ITIL-based processes in support of DoD or similar environments.

Additional Information

Location: Wright Patterson AFB Dayton, OH

On-site/Hybrid/Remote: On-site

Travel: Occasional