IT Service Desk Tier I: Remote Support & End-User Tech

Hillsdale College; Hillsdale (MI); In loco; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Hillsdale College ITS Service Desk is seeking a Tier I Technical Support Specialist. Based on the Hillsdale, MI campus, this role provides remote support for the Washington, DC campus and assists users at other College locations.

The position emphasizes customer service, clear communication, and adherence to standardized IT processes. Ideal candidates have two or more years of service desk experience in higher education or enterprise environments, with strong technical support and the ability to

Competenze

• Two+ years of service desk or help desk experience in higher education or enterprise environments.
• Degree in information systems, computer science, or related field preferred, or equivalent experience.
• Customer service training or experience highly desirable.

Mansioni

• Serve as first point of contact for IT issues for the DC campus remotely and Hillsdale campus on-site.
• Troubleshoot and resolve issues on Windows and MacOS, iOS/Android, printers, and basic networking.
• Support deployment and use of Microsoft 365, Google Workspace, Box, and video conferencing platforms.
• Provide account, access, and permissions support in Active Directory and cloud-based systems.
• Develop IT knowledgebase articles and self-service documentation.

Conoscenze

Customer service

Communication skills

Multitasking

Problem solving

Team collaboration

Adaptability

Formazione

Associate's or Bachelor's degree preferred in Information Systems or Computer Science

Strumenti

Windows OS

MacOS

Active Directory

Microsoft 365

Google Workspace

Box

Help desk software

TCP/IP networking

Descrizione del lavoro

Hillsdale College ITS Service Desk is seeking a Tier I Technical Support Specialist. Based on the Hillsdale, MI campus, this role provides remote support for the Washington, DC campus and assists users at other College locations.

The position emphasizes customer service, clear communication, and adherence to standardized IT processes. Ideal candidates have two or more years of service desk experience in higher education or enterprise environments, with strong technical support and the ability to