IT Service Desk Technician - Windows & POS Support

Energy Transfer Partners, L.P.; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Sunoco LP is seeking an IT Helpdesk Technician to provide frontline support for 6,000+ sites, ensuring maximum uptime and meeting SLA targets. You will troubleshoot hardware and software issues remotely, document actions, and assist with technology rollout projects.

Responsibilities include handling phone, email, and ticket inquiries, escalating to onsite vendors when needed, and providing after-hours support on a rotation. 0–2 years IT experience and strong customer service are preferred.

Qualifications

• 0–2 years IT experience or related field.
• Experience with Windows desktop support and POS environments preferred.
• Ability to learn new tools quickly and communicate effectively.

Responsibilities

• Resolve hardware and software issues for a large customer base.
• Troubleshoot network connectivity and perform remote support.
• Log and manage tickets to meet SLA requirements.
• Escalate to onsite vendors as needed and follow up on resolutions.

Skills

Customer service

Written communication

Verbal communication

Troubleshooting

Ticket management

Education

High school diploma

Tools

POS systems (Radiant, VeriFone, Fiscal, Passport)

Job description

Sunoco LP is seeking an IT Helpdesk Technician to provide frontline support for 6,000+ sites, ensuring maximum uptime and meeting SLA targets. You will troubleshoot hardware and software issues remotely, document actions, and assist with technology rollout projects.

Responsibilities include handling phone, email, and ticket inquiries, escalating to onsite vendors when needed, and providing after-hours support on a rotation. 0–2 years IT experience and strong customer service are preferred.