IT Service Desk Technician - Windows & Office 365 Support

KNOXVILLE CHAMBER OF COMMERCE; Knoxville (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Knoxville Utilities Board is seeking an IT Technician to join a team that supports a variety of technologies across the organization. You will assist internal employees and contractors by evaluating, prioritizing, and resolving requests via phone, email, ticketing system, and in person, delivering excellent customer service.

The ideal candidate will have knowledge of Windows 10/11, Microsoft 365 applications, and general desktop technologies, with responsibilities including configuring and

Qualifications

• High School Diploma or equivalent and experience supporting IT applications and equipment.
• Exceptional customer interaction skills and professionalism.
• Strong analytical and process-oriented skills for problem solving.
• Working knowledge of Windows, Microsoft Office products, and general PC skills.
• Must have and maintain a valid driver’s license.
• KUB does not provide immigration sponsorship for this position.

Responsibilities

• Provide technical support to internal employees and contractors by evaluating, prioritizing, and responding to requests via telephone, voicemail, email, ticketing system, and in person.
• Troubleshoot and resolve issues across hardware, software, networking, telephone systems and devices with remote and in-person support.
• Configure and deploy new computers and perform other technical tasks as needed.
• Help maintain inventory during downtime and provide excellent customer service.

Skills

Customer service

Problem solving

Analytical thinking

Education

High School Diploma or equivalent

Tools

Windows 10/11

Microsoft 365

Exchange

Azure

Office 365

Job description

Knoxville Utilities Board is seeking an IT Technician to join a team that supports a variety of technologies across the organization. You will assist internal employees and contractors by evaluating, prioritizing, and resolving requests via phone, email, ticketing system, and in person, delivering excellent customer service.

The ideal candidate will have knowledge of Windows 10/11, Microsoft 365 applications, and general desktop technologies, with responsibilities including configuring and