IT Service Desk Technician: User Support & Troubleshooting

Energy Jobline ZR

Washington

On-site

USD 52,000 - 76,000

Full time

14 days+

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Job summary

AAC Inc. is seeking an IT Service Desk professional to act as the initial contact for incidents and requests. You will document reports, interface with end-users to resolve hardware, software, and network problems, and communicate clearly across channels.

The role requires experience with Windows, macOS, iOS, Android, Office 365, VPN, AD, and ITSM systems. MDm tools like JAMF/Intune are part of the daily toolkit, with a focus on timely resolution and customer satisfaction.

Qualifications

Requires a high school diploma/GED and minimum 3 years of experience.
Experience supporting standard office computing equipment (PCs, laptops, tablets, mobile devices, printers) and OS (Windows 10/11, macOS, iOS, Android).
Familiar with Active Directory, VPN, remote access, and ITSM ticketing systems (BMC Helix preferred).
MDM tools such as JAMF, ABM, Workspace ONE, or Intune required.

Responsibilities

Serve as first point of contact for IT incidents and requests via phone, email, self-service, or in-person.
Troubleshoot, document, track, and resolve incidents using ITSM processes.
Escalate unresolved tickets to appropriate support teams as needed.
Communicate clearly with end users and technicians and provide timely updates.