IT Service Desk Technician - Remote & Onsite

Exer Urgent Care; El Segundo, Northern (CA, KY); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Exer Urgent Care in El Segundo, CA is seeking a Technical Services Agent to provide internal IT help desk support and on-site clinic assistance. This entry-level role covers remote and in-person support for staff and requires strong customer service and problem-solving skills.

The position involves troubleshooting software, hardware, printers, and network issues, setting up workstations, and occasional travel within LA, Ventura, and OC counties to keep clinics operating smoothly.

Qualifications

• 1 year direct related IT service support experience preferred.
• Familiarity troubleshooting and repairing business technology peripherals such as copiers, printers, scanners, etc. both over the phone and in-person.
• Proven experience providing customer service and support.
• Excellent analytical and problem-solving skills.
• Excellent communication skills: written and oral.

Responsibilities

• Provide day-to-day, internal IT help desk support for Exer staff in our clinics and corporate offices.
• Troubleshoot software and hardware failures and identify network problems when they relate to desktops, laptops, peripherals, phones, and payment systems.
• Coordinate efforts of outside support vendors to resolve technical issues.
• Cover IT help desk trouble ticket monitoring, assignment, and close out.
• Set up and retire user accounts; install, test and configure new workstations and software.
• Travel to LA, Ventura, and OC counties to provide onsite support for break/fix repairs and new implementations.

Skills

IT support

Customer service

Problem solving

Communication

Networking basics

Windows/Microsoft Office

Driver's license

Team player

Education

IT advanced education or equivalent experience

Tools

Printers troubleshooting

Networking basics

Helpdesk software

Job description

Exer Urgent Care in El Segundo, CA is seeking a Technical Services Agent to provide internal IT help desk support and on-site clinic assistance. This entry-level role covers remote and in-person support for staff and requires strong customer service and problem-solving skills.

The position involves troubleshooting software, hardware, printers, and network issues, setting up workstations, and occasional travel within LA, Ventura, and OC counties to keep clinics operating smoothly.