IT Service Desk Technician Intern

Hatch; Pittsburgh (Allegheny County); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Lunch & Learn events

Hatch charity events

Student showcases

Job summary

Hatch is seeking an IT Service Desk Technician Intern to support our global offices from the Pittsburgh, PA location. The role reports to the Shared Services group and emphasizes in-office collaboration with occasional remote work when needed.

Qualified students are pursuing an associate degree in IT or related fields, with a minimum 3.0 GPA. You will provide desktop hardware/software support, office 365 assistance, and phone-based help desk support in a dynamic engineering environment.

Qualifications

• Currently pursuing an associate’s degree in information technology, information technology, computer science, or a relevant field
• Minimum of a cumulative 3.0 GPA on a 4.0 scale

Responsibilities

• Provide IT support to Hatch employees including hardware support for desktop PCs
• Software support for desktop PCs
• Rebuilding and reconfiguration of PC’s
• Application support for MS Office Suite
• Operate Help Desk and provide over the phone support

Skills

IT support

Desktop hardware

Desktop software

MS Office support

Customer service

Communications

Education

Associate degree in IT or related field

Tools

Microsoft Certification

A+ Certification

Job description

Requisition ID: 101837

Job Category: Campus

Location: Pittsburgh, PA, United States

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Looking to get the most out of your upcoming internship?

Hatch is seeking an IT Service Desk Technician Intern. Reporting to the Shared Services group, you will support offices globally working from our Pittsburgh, PA office location.

We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation. We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.

At Hatch, we greatly value in-person interaction and collaboration and are therefore an in-office environment. While flexibility is always provided to work remotely when needed, we encourage our teams to be in the office for most of the time. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Hatch will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Qualifications

• Currently pursuing an associate’s degree in incomputer technology, information technology, computer science, or a relevant field
• Minimum of a cumulative 3.0 GPA on a 4.0 scale

As The Successful Candidate, You Will

• Provide IT support to Hatch employees including
  • Hardware support for desktop PC's
  • Software support for desktop PC's
  • Rebuilding and reconfiguration of PC’s
  • Application support for MS Office Suite
  • Operate Help Desk and provide over the phone support

You Bring To The Role

• Demonstrated ability to troubleshoot and repair all forms of PC related problems
• Well-developed communication both written and oral skills
• Any Microsoft Certification
• A+ Certification
• Any previous experience with Computer Support or Administration
• Customer related skills experience

Competencies (knowledge, Skill, Attributes)

• Good understanding of engineering and business fundamentals as they apply to engineering problems and projects
• Ability to learn quickly and to take on new challenges
• Collaborative team player with excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Shows critical and creative thinking and problem solving and brings forward solutions for our clients' toughest challenges
• Adapts and embraces change

Requirements For All Sectors

• To live our manifesto. Our vision and values that set us apart from our competition, put our planet first, and make each day a step toward positive change. Read more here: Hatch Manifesto
• Perform assignments related to your sector
• Assist with preparation of detailed design for projects
• Support preparation of drawings from detailed notes and specifications
• Coordination with other technicians/engineers on projects
• Provide support to Senior Engineers and Designers as and when needed

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Join a top employer in the industry

What We Offer

• Opportunities to contribute to complex projects around the world in meaningful ways
• Work on problems and gain experience relevant to your field of study in an office environment
• Collaborate with diverse teams locally and globally.
• Work in an exciting environment where you can apply your academic learning daily
• Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry
• Participate in local Lunch & Learns, Hatch Charity Events, Student Showcases, and more to develop your skills
• Join in charitable, social, and sports activities with other Hatch employees

Note: Applicants must submit a transcript (official or unofficial) upon application.

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation.

We are committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.