IT Service Desk Technician II — Advanced Support & Deployments

USA DeBusk, LLC.

Deer Park, Northern (TX, KY)

Hybrid

USD 52,000 - 76,000

Full time

7 days ago

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Benefits offered by this job

Career development

Certification opportunities

Collaborative environment

Exposure to diverse technologies

Job summary

USA DeBusk is looking for a Level II IT Service Desk Technician to provide advanced technical support and serve as an escalation point for Level I. You will troubleshoot complex hardware, software, and network issues, support Windows environments and enterprise apps, and assist with system administration tasks such as Active Directory and Microsoft 365.

You will also help with VPN/remote access, device management (Intune/ConfigMgr), and participate in IT projects.

Qualifications

Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
2-4 years of hands-on IT support experience in a corporate environment
Strong expertise with Windows 10/11, M365/O365, Azure AD/Active Directory, and endpoint management (Intune/ConfigMgr)
Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.) and ITIL practices
Excellent communication, documentation, and customer service skills
Ability to prioritize tasks and manage time effectively in a fast-paced environment
IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus
Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
High attention to detail and risk-awareness
Experience supporting enterprise security tools (MFA, endpoint protection, SSO)

Responsibilities

Provide IT technical support via phone, email, and ticketing across multiple levels.
Troubleshoot and resolve complex hardware, software, and network issues.
Support Windows environments, mobile devices, and enterprise applications.
Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies, permissions).
Diagnose and resolve issues related to VPN, remote access, and network connectivity.
Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune).
Support server and network teams with routine maintenance tasks.
Monitor system alerts and assist with incident response.
Maintain and update documentation, knowledge base articles, and standard operating procedures.
Participate in small IT projects, upgrades, and rollouts.