Service Desk Technician II

Socket.dev; Deer Park (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Collaborative environment

Wide tech exposure

Job summary

USA DeBusk is seeking a Level II IT Service Desk Technician to provide advanced technical support and act as an escalation point for Level I staff. The role requires strong troubleshooting, independence, and a customer-first mindset.

You will handle complex hardware, software, and network issues, assist with system administration tasks, and help improve support processes across Windows environments and enterprise applications. A relevant IT degree and 2–4 years of experience are expected.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
• 2–4 years of hands-on IT support experience in a corporate environment
• Strong expertise with Windows 10/11, M365/O365, Azure AD/Active Directory, and endpoint management (Intune/ConfigMgr)
• Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.) and ITIL practices
• Excellent communication, documentation, and customer service skills
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

Responsibilities

• Provide IT technical support via phone, email, and ticketing across multiple levels.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Support Windows environments, mobile devices, and enterprise applications.
• Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies).
• Diagnose and resolve issues related to VPN, remote access, and network connectivity.
• Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune).
• Support server and network teams with routine maintenance tasks.
• Monitor system alerts and assist with incident response.
• Maintain and update documentation, knowledge base articles, and standard operating procedures.
• Participate in small IT projects, upgrades, and rollouts.

Skills

Windows 10/11 support

M365/O365

Azure AD/Active Directory

Intune/ConfigMgr

Ticketing systems

ITIL knowledge

Communication skills

Documentation

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

ServiceNow

Jira

Freshservice

Job description

Company Profile

USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market. We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation, chemical cleaning, PEPTM polymer extraction service, vacuum services, tank cleaning, degassing/vapor control, FCC catalyst handling and transportation, and specialty turnaround services. Founded in 2012, USA DeBusk currently has field offices in 24 cities and continues to provide services internationally.

Position Summary

We are seeking a knowledgeable and dependable Level II IT Service Desk Technician to provide advanced technical support and serve as an escalation point for our Level I team. This role requires strong troubleshooting skills, solid technical depth, and the ability to work independently while delivering excellent customer service. You’ll handle more complex issues, assist with system administration tasks, and help improve our support processes.

Key Responsibilities

Advanced Technical Support

• Provide IT technical support via phone, email, and ticketing across multiple levels.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Support Windows environments, mobile devices, and enterprise applications.
• Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies,
• permissions).
• Diagnose and resolve issues related to VPN, remote access, and network connectivity.
• Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune).
• Support server and network teams with routine maintenance tasks.
• Monitor system alerts and assist with incident response.
• Maintain and update documentation, knowledge base articles, and standard operating procedures.
• Participate in small IT projects, upgrades, and rollouts.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
• 2–4 years of hands-on IT support experience in a corporate environment.
• Strong expertise with Windows 10/11, M365/O365, Azure AD/Active Directory, and endpoint management (Intune/ConfigMgr).
• Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.) and ITIL practices.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

Key Competencies

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• High attention to detail and risk-awareness
• Experience supporting enterprise security tools (MFA, endpoint protection, SSO).

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and certification
• Collaborative and inclusive work environment
• Exposure to a wide range of technologies and IT projects

EQUAL EMPLOYMENT OPPORTUNITY

USA DeBusk is an equal opportunity employer, and we thrive on our differences for the benefit of our employees, our customers, and our community. It is our policy to provide equal opportunities in all decisions related to hiring, training, and promoting regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any legally protected characteristic or class.