Service Desk Technician II

USA DeBusk, LLC.; Deer Park, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Career development

Certification opportunities

Collaborative environment

Exposure to diverse technologies

Job summary

USA DeBusk is looking for a Level II IT Service Desk Technician to provide advanced technical support and serve as an escalation point for Level I. You will troubleshoot complex hardware, software, and network issues, support Windows environments and enterprise apps, and assist with system administration tasks such as Active Directory and Microsoft 365.

You will also help with VPN/remote access, device management (Intune/ConfigMgr), and participate in IT projects.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
• 2-4 years of hands-on IT support experience in a corporate environment
• Strong expertise with Windows 10/11, M365/O365, Azure AD/Active Directory, and endpoint management (Intune/ConfigMgr)
• Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.) and ITIL practices
• Excellent communication, documentation, and customer service skills
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• High attention to detail and risk-awareness
• Experience supporting enterprise security tools (MFA, endpoint protection, SSO)

Responsibilities

• Provide IT technical support via phone, email, and ticketing across multiple levels.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Support Windows environments, mobile devices, and enterprise applications.
• Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies, permissions).
• Diagnose and resolve issues related to VPN, remote access, and network connectivity.
• Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune).
• Support server and network teams with routine maintenance tasks.
• Monitor system alerts and assist with incident response.
• Maintain and update documentation, knowledge base articles, and standard operating procedures.
• Participate in small IT projects, upgrades, and rollouts.

Skills

Windows 10/11

M365/O365

Azure AD/Active Directory

Intune/ConfigMgr

ITIL

ServiceNow/Jira

Education

Associate's or Bachelor's degree in IT or related field

Tools

ServiceNow

Jira

Freshservice

Job description

Company Profile:
USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the
downstream energy market. We offer the full suite of maintenance and turnaround services including hydro
blasting, hydro cutting, hydro excavation, chemical cleaning, PEPTM polymer extraction service, vacuum services,
tank cleaning, degassing/vapor control, FCC catalyst handling and transportation, and specialty turnaround
services. Founded in 2012, USA DeBusk currently has field offices in 24 cities and continues to provide services
internationally.

Position Summary:
We are seeking a knowledgeable and dependable Level II IT Service Desk Technician to provide advanced technical
support and serve as an escalation point for our Level I team. This role requires strong troubleshooting skills, solid
technical depth, and the ability to work independently while delivering excellent customer service. You’ll handle more complex issues, assist with system administration tasks, and help improve our support processes.

Key Responsibilities:

• Provide IT technical support via phone, email, and ticketing across multiple levels.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Support Windows environments, mobile devices, and enterprise applications.
• Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies,
• permissions).
• Diagnose and resolve issues related to VPN, remote access, and network connectivity.
• Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune).
• Support server and network teams with routine maintenance tasks.
• Monitor system alerts and assist with incident response.
• Maintain and update documentation, knowledge base articles, and standard operating procedures.
• Participate in small IT projects, upgrades, and rollouts.

Requirements

Qualifications:

• Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
• 2-4 years of hands-on IT support experience in a corporate environment.
• Strong expertise with Windows 10/11, M365/O365, Azure AD/Active Directory, and endpoint management (Intune/ConfigMgr).
• Experience with ticketing systems (ServiceNow, Jira, Freshservice, etc.) and ITIL practices.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• High attention to detail and risk-awareness
• Experience supporting enterprise security tools (MFA, endpoint protection, SSO).

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and certification
• Collaborative and inclusive work environment
• Exposure to a wide range of technologies and IT projects

EQUAL EMPLOYMENT OPPORTUNITY:

USA DeBusk is an equal opportunity employer, and we thrive on our differences for the benefit of our employees, our customers, and our community. It is our policy to provide equal opportunities in all decisions related to hiring, training, and promoting regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any legally protected characteristic or class.

Location

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