IT Service Desk Technician

Pruitthealth Corporation; Norcross (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

PruittHealth Corporation is seeking an IT Service Desk Technician to provide frontline technical support for partners and contractors. You will manage tickets, troubleshoot hardware, software, especially in Windows and Citrix environments, and document all interactions.

Ideal candidates have 2–5 years of experience, strong communication skills, and familiarity with Office 365 and WYSE thin clients. This on-site role requires a Bachelor's degree and a proactive support mindset.

Qualifications

• Bachelor’s degree required.
• 2–5 years of experience supporting end-user devices in Windows and Citrix environments.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office 365.
• Windows OS and Internet applications.
• Thin Client devices experience.
• Strong hardware troubleshooting experience.
• Experience with WYSE, Microsoft and Apple end-user devices.

Responsibilities

• Handle IT Service Desk tickets via portal, phone, or in-person.
• Troubleshoot and resolve end-user hardware/software issues.
• Document all issues and interactions thoroughly.
• Escalate complex issues to the next tier.
• Install, change, and repair hardware/software as needed.
• Follow up to ensure issues are resolved.
• Support Citrix, Thin Client, and network printers.
• Maintain service desk best practices in a fast-paced environment.

Skills

Service Desk

Customer Support

Documentation

Troubleshooting

Escalation

Hardware Repair

Active Directory

Exchange

Printers

Citrix

Thin Clients

Windows Embedded

iOS Devices

Call Center

Education

Bachelor's Degree

Tools

Office 365

Citrix

Wyse

Job description

Job Description - IT Service Desk Technician (2613889)

IT Service Desk Technician - 2613889

Description

JOB PURPOSE:

The IT Service Desk Technician’s role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by PruittHealth partner’s PCs, laptops, and mobile phones by identifying issues, documenting and analyzing them.

The IT Service Desk Technicians receive trouble tickets (Incidents or Service Requests) raised by PruittHealth partners through our Service Desk Portal, telephones or in-person, as they are the single point-of-contact for all PruittHealth Partners to report IT Related issues.

KNOWLEDGE, SKILLS, & ABILITIES:

• Manage Service Desk tickets in a timely manner
• Respond to customer issues via phone, service portal and walk in requests
• Document all partners IT issues and interactions
• Troubleshoot to resolve all partners reported issues or service requests
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Handle any Incidents or Service Requests assigned by their IT Service Desk Manager or Executive Director
• Proficient utilizing Active Directory, Exchange and troubleshooting of Network Printers
• Knowledge, understanding and troubleshooting of CITRIX, Thin Clients and Windows Embedded Clients
• Knowledge, understanding and troubleshooting of, Laptops, iPhones and iPads
• Strong Service Desk Best Practices, working on a fast pace technical support call center environment.

Qualifications

EXPERIENCE and QUALIFCATIONS REQUIREMENTS:

• Bachelor’s Degree Required
• Two to Five years of experience supporting end user devices PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office 365
• Windows Operating System and Internet Applications
• Thin Client Devices
• Working technical knowledge of current thin client technologies and standards.
• Excellent hardware troubleshooting experience.
• Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device systems

Family Makes Us Stronger.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com