IT Service Desk Technician

Kendall Cadillac; Meridian (ID); Sur place; USD 40 000 - 43 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

401(k) plan

Family purchase plan

Résumé du poste

Kendall Cadillac in Meridian, ID is seeking an IT Service Desk Technician to join our IT support team. This full-time role supports 55 locations across 5 states, handling user requests via phone, email and our ticketing system, primarily from a desk.

You will troubleshoot Windows 10/11, administer Active Directory, work with Office 365, and image/deploy computers. The position offers a $20/hour pay rate, Mon-Fri 9am-6pm, with benefits including medical, dental, vision, life insurance and

Qualifications

• Experience troubleshooting Windows desktops/laptops (Win 10/11).
• Experience with Active Directory administration.
• Familiarity with Office 365 and business apps.
• Experience imaging and deploying computers.
• Customer-service oriented with strong communication.
• Ability to work in a ticket-driven environment.

Responsabilités

• Provide technical assistance for incoming IT requests.
• Respond via phone, email, or in-person as needed.
• Guide users through troubleshooting steps clearly.
• Perform basic hardware/software installation and repair.
• Maintain daily performance of end-user devices.
• Document procedures and solutions for knowledge sharing.

Connaissances

Windows 10/11

Troubleshooting

Active Directory

Office 365

Imaging & deployment

Customer service

Ticketing system

Outils

Active Directory

Office 365

Imaging software

Description du poste

IT Service Desk Technician

Job type

Full Time

Location

3449 E Copper Point Dr.. Meridian, ID 83642

Full Job Description

We are seeking a ServiceDesk Technician to join our IT support team. This role supports over 55 locations across 5 states and plays a critical part in keeping our business running smoothly. The ideal candidate will thrive in a fast-paced, call-heavy environment, spending the majority of the day at their desk handling user support requests via phone, email, and our ticketing system. Pay is $20 per hour and schedule Mon-Fri 9am-6pm,

Duties for this position include:

• Provide technical assistance and support for incoming queries, issues, and service requests.
• Respond to users by phone, email, or in-person as needed.
• Walk users through troubleshooting steps in a clear and patient manner.
• Perform basic hardware and software installation, modification, and repair.
• Maintain daily performance of computers, printers, and other end-user systems.
• Run diagnostics, track recurring issues, and escalat as needed.
• Administer Active Directory tasks (e.g., password resets, new user profiles).
• Document procedures and solutions to build team knowledge.
• Stay up to date with system information, updates, and changes.

The Ideal Candidate:

• Strong troubleshooting skills with Windows 10/11 desktops and laptops.
• Experience with Active Directory administration.
• Familiarity with Office 365 and common business applications.
• Knowledge of imaging and deploying computers.
• Customer service mindset with excellent communication skills.
• Ability to work effectively in a ticket-driven environment.

We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Alaska, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.

Support Jobs in Idaho at Dealership Support Center Meridian

DATE POSTED: 10/16/2026