Marketing Technical Support Specialist

Kendall Ford Inc; Kendall, Northern (FL, KY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Kendall Auto Group in Meridian, Idaho is seeking a Marketing Technical Support Specialist to assist dealership personnel with marketing and technology channels. This role is on-site and involves troubleshooting, QA testing, and coordinating with various automotive brands.

The ideal candidate will have strong communication skills, a background in technical support, and familiarity with website and inventory systems.

Qualifications

• Positive attitude and a commitment to excellence.
• Willingness to collaborate with and contribute to a winning Team.
• Ability to embrace and drive positive change.
• A proven track record in technical support and troubleshooting is required
• Wordpress skills are a plus
• HTML skills are a plus
• Automotive inventory experience is a plus
• Excellent written and verbal communication skills
• Proficient with e-mail, Microsoft Word, Microsoft Excel, and other basic computer-based communication tools
• Practical problem-solving skills
• Well-honed listening skills

Responsibilities

• Handling incoming support calls, emails (Inventory support, Website support, Solving tickets or creating tickets for follow-up).
• Identify and resolve inventory issues from DMS, IMS, and CMS.
• Inventory reports and Website Quality Assurance testing.
• Phone number QA testing and Website/Vendor audits.

Skills

Technical support

Troubleshooting

Communication

Team collaboration

Problem-solving

Email proficiency

Listening skills

Tools

WordPress

HTML

Job description

Description

Kendall Auto Group is seeking a Marketing Technical Support Specialist to collaborate with our team in the support of dealership personnel for our diverse group of car dealerships; including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, INFINITI, Jeep, KIA, Lexus, Lincoln, Mazda, Mercedes-Benz, Nissan, Porsche, RAM, Subaru, Toyota, and Volkswagen. This is not a remote position and requires on-site work in Meridian, Idaho.

The primary responsibility of the QA/Technical Support Specialist is to proactively identify issues with our marketing and technology channels while providing support to dealerships for website and inventory issues:

• Handling incoming support calls, emails
  • Inventory support
  • Website support
  • Solving support tickets over the phone or creating tickets for follow-up
• Identify and resolve inventory issues from DMS, IMS, and CMS
• Inventory reports
• Website Quality Assurance testing
• Phone number QA testing
• Website/Vendor Audits

The required work schedule is Monday - Friday 8:00 am - 5:00 pm. We offer competitive hourly pay depending on experience.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

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Requirements

• Positive Attitude and a Commitment to Excellence
• Willingness to collaborate with and contribute to a winning Team
• Ability to embrace and drive positive change
• A proven track record in technical support and troubleshooting is required
• Wordpress skills are a plus
• HTML skills are a plus
• Automotive inventory experience is a plus
• Excellent written and verbal communication skills
• Proficient with e-mail, Microsoft Word, Microsoft Excel, and other basic computer-based communication tools
• Practical problem-solving skills
• Well-honed listening skills