IT Service Desk Support Staff - Learn and Earn Program (Multiple Vacancies)

Middlesex Community College (MA); Lowell (MA); On-site; USD 28,413 - 40,467; Part time

Job summary

Middlesex Community College is hiring IT Service Desk Support Staff for the Learn and Earn Program. This part-time, non-unit technical support role supports the Technology Center Service Desk on the Bedford and Lowell campuses, assisting students, faculty and staff with hardware, software, and accounts.

Enrollment in MCC programs such as IT Support and Networking is required, with completion of ITC 111, ITC 281, NST 231.

Qualifications

• Enrollment in an MCC program such as IT Support and Networking, Cybersecurity Operations, or Advanced Cybersecurity Operations.
• Completion of ITC 111, ITC 281, NST 231.
• Basic knowledge of Windows, iOS, HP, Android, and Macintosh computers.
• Proficient in using mobile technology, basic software, and internet skills.

Responsibilities

• Deploy, configure, install, and provide ongoing support for HP and Apple computers, virtual desktops, and mobile devices.
• Assist with peripheral equipment such as printers, scanners, and projectors.
• Provide onsite support at the Service Desk Walk-In Support Centers.
• Deliver and support classroom technology for events and conferences.
• Install new and upgraded operating systems and software.
• Offer technical assistance on hardware, software, and MCC-related accounts.
• Manage Service Desk tickets and Media setup calendars.
• Proactively manage antivirus software and address emergent threats.
• Review Security Operations Centre (SOC) documents and assess vendor risk.
• Assist the Information Security Officer (ISO) with all information security-related tasks.
• Craft engaging newsletters to enhance cybersecurity awareness across the college campus.

Skills

Windows knowledge

iOS knowledge

Android knowledge

Macintosh knowledge

Customer service

Education

ITC 111

ITC 281

NST 231

Tools

HP hardware

Apple hardware

Job description

About Middlesex Community College

Middlesex Community College (MCC), established in 1970, provides access to affordable education for a diverse community from all ethnic backgrounds and identities, preparing individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.

The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a culture of inclusion in which our employees feel supported and empowered to best serve our diverse student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering. MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan.

Job Description

Title: IT Service Desk Support Staff - Learn and Earn Program (Multiple Vacancies)

Unit: Part-Time Non-Unit Technical Support

Department: Information Technology Department

Reports To: Principle Manager of IT Support

Date: July 23, 2026

General Summary: The IT Service Desk Support Staff are information technology professionals who provide onsite telephone, email, and in person support for the Technology Center Service Desk to a diverse community of technology users on the College's Bedford and Lowell Campuses. The IT Service Desk Support Staff would assist students, faculty and staff in their technology needs. These positions would be a great opportunity for Middlesex Community College students seeking to start a career in Information Technology. These vacancies are funded through the Biotechnology Learn and Earn Grant.

Duties and Responsibilities

• Deploy, configure, install, and provide ongoing support for HP and Apple computers, virtual desktops, and mobile devices.
• Assist with peripheral equipment such as printers, scanners, and projectors.
• Provide onsite support at the Service Desk Walk-In Support Centers.
• Deliver and support classroom technology for events and conferences.
• Install new and upgraded operating systems and software.
• Offer technical assistance on hardware, software, and MCC-related accounts.
• Manage Service Desk tickets and Media setup calendars.
• Proactively manage antivirus software and address emergent threats.
• Review Security Operations Centre (SOC) documents and assess vendor risk.
• Assist the Information Security Officer (ISO) with all information security-related tasks.
• Craft engaging newsletters to enhance cybersecurity awareness across the college campus.

Requirements

• Enrollment in an MCC program such as IT Support and Networking, Cybersecurity Operations, or Advanced Cybersecurity Operations.
• Completion of ITC 111, ITC 281, NST 231.
• Basic knowledge of Windows, iOS, HP, Android, and Macintosh computers.
• Proficient in using mobile technology, basic software, and internet skills.

Qualifications Acquired on the Job

• Knowledge of MCC's rules, regulations, policies, and procedures.
• Application of effective general principles to specific conditions.
• Enhanced customer service and interpersonal skills

Additional Information

Salary: $25.00 per hour in accordance with MCC Part-Time Wage Schedule

Location: Lowell or Bedford Campus, as needed

Hours: 18.5 per week, schedule to be determined upon hire

Expected start date: August/ September 2026

Application Deadline: August 21, 2026

Pre-Employment Requirements:

The College will not sponsor applicants for work visas.

All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.

Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [e-mail].

Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability, language, or technology. If we can make the process any more accessible for you, contact Human Resources at 781-280-3546 or [e-mail].