IT Service Desk Support Specialist

Holland & Knight; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision plans

401(k) with profit sharing

Paid holidays and time off

Backup dependent care

Job summary

Holland & Knight in Tampa, FL is seeking an IT Service Desk Support Specialist to provide first-line technical support for corporate software, hardware, and networks. You will log issues, assist users, and coordinate with IT staff to resolve problems.

The ideal candidate has a Bachelor's degree, 3–5 years of help desk experience, and certifications like A+ or MCP. This is a full-time role with comprehensive benefits and room for growth.

Qualifications

• Bachelor’s degree.
• 3-5 years of experience performing level one help desk support as part of a corporate team.
• Basic Technical Certification (A+, Network+, MCP, etc.).
• Advanced knowledge of computer hardware and software, including Microsoft Office.

Responsibilities

• Provide telephone and email support for corporate software, hardware, peripherals, and networks.
• Manage access and reset passwords.
• Learn internal business applications and offer 1st level PC/network and application support.
• Serve as the initial contact for troubleshooting PC and printer issues.
• Log calls and activities in a ticket system.
• Perform 2nd level support, including user onboarding/offboarding and managing Active Directory accounts.
• Process remote and mailbox access requests according to protocols, ensuring proper documentation and approvals.
• Special project and duties as assigned.

Skills

Customer service

Analytical skills

Team collaboration

Written and verbal communication

Willingness to learn new software/hard

Education

Bachelor's degree

3–5 years help desk experience

A+ / MCP / network certs

Tools

Microsoft Office

Active Directory

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in the Firm's global operations center in Tampa, FL.

General Description:

The IT Service Desk Support Specialist will offer professional customer service and technical help, assisting users and IT staff with troubleshooting, maintaining, and resolving computer hardware and software issues.

Key Responsibilities and Essential Job Functions:

• Provide telephone and email support for corporate software, hardware, peripherals, and networks.
• Manage access and reset passwords.
• Learn internal business applications and offer1st level PC/network and application support.
• Serve as the initial contact for troubleshooting PC and printer issues.
• Identify, troubleshoot, resolve, and es...
• Log calls and activities in a ticket system.
• Perform2nd level support, including user onboarding/offboarding and managing Active Directory accounts.
• Process remote and mailbox access requests according to protocols, ensuring proper documentation and approvals.
• Special project and duties as assigned.

Required Skills:

• Possesses strong customer service skills, a proactive attitude, and effective follow-through abilities.
• Demonstrates analytical and problem-solving capabilities.
• Collaborates well with team members and operates with minimal supervision.
• Has excellent written and verbal communication skills.
• Shows interest in and capacity for learning new software and hardware skills.

Required Qualifications & Education:

• Bachelor’s degree.
• 3-5 years of experience performing level one help desk support working as part of a corporate help desk/IT team.
• Basic Technical Certification (A+, network, MCP, etc.)
• Advanced knowledge of computer hardware and software, including Microsoft Office.

Preferred Qualifications & Education:

• Experience with a variety of platforms and systems, including MS Windows10 and Apple (MAC) are preferred.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do. We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm’s capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few. Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.