IT Service Desk Support

Taylor Corporation; North Mankato (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is seeking a Service Desk Support role to provide initial IT assistance to employees and users. The ideal candidate will communicate clearly, troubleshoot hardware and software, and escalate issues as needed. DailyPay is available, and authorized US work status is required.

The role focuses on remote guidance, configuration, and end-user service, with a strong emphasis on customer satisfaction and clear problem resolution steps in a fast-paced environment.

Qualifications

• Excellent problem solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• Ability to explain technical concepts in clear, step‑by‑step instructions.
• Patient, friendly demeanor with strong listening skills.
• Strong verbal and written communication abilities.
• Commitment to providing exceptional end user service.
• Team player with openness to feedback and eagerness to learn.

Responsibilities

• Respond to tech inquiries via email, chats, phone, or in person.
• Inform end users about IT products and services.
• Walk end users through the problem‑solving process step‑by‑step.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to internal teams.

Skills

Problem solving

Analytical skills

End user support

Communication skills

Troubleshooting hardware

Troubleshooting software

Remote/in-person support

Education

Bachelor’s degree in Information Technology, Computer Science or related field

Tools

Windows OS

MacOS

Microsoft Office Suite

Networking basics

Job description

Come Work with Us!

Come Work with Us! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Your Opportunity

Taylor Corporation is seeking a Service Desk Support role; this role is crucial in providing initial support to employees / users, ensuring that their issues are resolved quickly or escalated appropriately. The ideal candidate will have excellent communication skills and a basic understanding of software troubleshooting. Standout candidates will be excellent problem‑solvers with outstanding communication and end user service skills.

Work Authorization

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Objectives Of This Role

• Provide quick and effective assistance with information technology systems
• Guide end users remotely through systems configuration, troubleshooting, and maintenance
• Listen attentively to end users’ questions and concerns and offer optimal solutions
• Prioritize end user satisfaction in all communications, directing unresolved issues to next-level personnel

Your Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform end users about IT products and services
• Walk end users step‑by‑step through the problem‑solving process
• Help with troubleshooting hardware and software
• Follow up with end users to ensure satisfactory service
• Communicate end user feedback to the appropriate internal team members

You Must Have

• Excellent problem‑solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step‑by‑step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional end user service
• Team‑oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar end user support role

We Would Also Prefer

• Bachelor’s degree in Information Technology, Computer Science or related field preferred, but not required
• Proven experience in customer service or technical support role is advantageous
• Strong communication skills, both written and verbal, with a customer focused approach
• Familiarity with Window and MacOS operating systems
• Basic understanding of networking concepts
• Proficiency in Microsoft Office Suite and other common software applications
• Ability to work independently and collaboratively in a fast‑paced environment
• Exceptional problem‑solving sills and attention to detail

The anticipated hourly rate for this position is $20.50. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The hourly rate listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.