IT Service Desk Specialist - Frontline Tech Support

Larson Design Group; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Bonus plans

ESOP

Job summary

Larson Design Group is seeking a Service Desk Technician to provide Level 1 end-user support. You will help employees via phone, email, and in person, troubleshoot Windows OS issues, networks, printers, and hardware/software, and assist with AD account management.

The role emphasizes clear technical guidance and strong customer service while supporting IT staff on projects. AAssociates degree in IT or related field and 1 year of IT experience are preferred.

Qualifications

• Associate degree in IT or related field preferred.
• Minimum 1 year of IT-related experience.
• Valid driver’s license required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Act as first point of contact for employees needing technical assistance.
• Provide Level 1 end-user support via phone, email, and in person.
• Troubleshoot Windows OS, networks, printers, and hardware/software; escalate when needed.
• Maintain and administer Active Directory accounts and processes.
• Assist IT staff with projects and assignments.

Skills

Level 1 support

Windows OS

Network basics

Printers

HW/SW

Customer service

Active Directory

Education

Associates Degree in IT or related field

Tools

Active Directory

Microsoft Office

Job description

Larson Design Group is seeking a Service Desk Technician to provide Level 1 end-user support. You will help employees via phone, email, and in person, troubleshoot Windows OS issues, networks, printers, and hardware/software, and assist with AD account management.

The role emphasizes clear technical guidance and strong customer service while supporting IT staff on projects. AAssociates degree in IT or related field and 1 year of IT experience are preferred.