IT Service Desk Specialist – First-Contact Tech Support

951 ACM Medical Labs, Inc; United States; On-site; USD 33,000 - 40,000; Full time

Job summary

951 ACM Medical Labs, Inc is seeking an IT Service Desk Technician to be the first point of contact for internal customers, providing technical support across in-person, phone, and email channels. The role emphasizes high first contact resolution and effective communication within ACM’s IT environment.

You will handle onboarding/offboarding tasks, assist with account provisioning, and collaborate with engineering teams to translate issues into improved support and products.

Qualifications

• 1+ years of IT field experience, preferably help desk.
• Ability to work independently in a fast paced environment.
• Good customer service and communication skills.
• Basic troubleshooting with hardware and software.

Responsibilities

• Handle end-user IT on/off boarding and account provisioning.
• Provide technical support via in-person, phone, or email.
• Resolve issues and requests, escalate when needed.
• Maintain asset tracking and incident tickets within guidelines.
• Adhere to service level agreements and deliver quality support.

Skills

IT support

Customer service

End-user support

Ticketing

Microsoft Office

Network tools

Education

Associates Degree in IT

Job description

951 ACM Medical Labs, Inc is seeking an IT Service Desk Technician to be the first point of contact for internal customers, providing technical support across in-person, phone, and email channels. The role emphasizes high first contact resolution and effective communication within ACM’s IT environment.

You will handle onboarding/offboarding tasks, assist with account provisioning, and collaborate with engineering teams to translate issues into improved support and products.