IT Service Desk/PC Tech-Mid-Level

Associate Staffing; Des Moines (IA); On-site; USD 40,000 - 50,000; Full time

Job summary

A staffing agency is seeking candidates for an IT support position located in Des Moines, Iowa. The role involves providing assistance for computer-related inquiries, troubleshooting issues, and maintaining workstation equipment. Ideal applicants will have a foundational education, general computer proficiency, and strong communication skills. Previous experience in a related environment is preferred. This opportunity fosters a collaborative work environment, ensuring effective service delivery.

Qualifications

• Foundational level of education required, with additional technical training or certifications preferred.
• Previous experience in a related environment is expected.
• Proficiency with computers and familiarity with common systems preferred.

Responsibilities

• Provide support for computer-related inquiries and assist with troubleshooting.
• May support setup, maintenance, or repair of workstation equipment and software.

Skills

Attention to detail

Communication skills

Customer service

Analytical skills

Problem-solving abilities

General computer proficiency

Education

Foundational level of education

Job description

Who We Are

Our client is a financial services corporation offering a various suite of products.

Qualifications

A foundational level of education is required, with additional technical training or certifications considered a plus. Previous experience in a related environment is expected. General proficiency with computers and familiarity with common systems, hardware, or networking concepts is preferred. The role requires careful attention to detail, along with solid communication, customer service, analytical, and problem‑solving abilities. The ability to handle sensitive information appropriately is essential.

Working Conditions

This position may involve some physical activity and occasional availability outside of standard business hours. Certain roles may also be subject to organizational policies related to professional conduct and personal activities.

Responsibilities

Provide support for computer‑related inquiries and issues, assisting with troubleshooting and resolution as appropriate. May support the setup, maintenance, or repair of workstation equipment and software, and collaborate with others to ensure effective service delivery.

Equal Opportunity Employer

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.