IT Service Desk & Operations Coordinator

Florida State University

Tallahassee (FL)

Presencial

USD 42.000 - 60.000

Jornada completa

hace 37 horas

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Descripción de la vacante

Florida State University’s ITS Service Desk is seeking a dedicated professional to be the university’s first point of contact for the community. The role handles support requests via phone, chat, web, and the Service Center system, performing real-time intake, triage, and troubleshooting to ensure timely resolutions.

Responsibilities include thorough case documentation, escalation when needed, and maintaining data integrity for orders and billing.

Formación

Experience using CRM systems or customer support platforms.
Strong time management and organizational abilities.
Excellent communication and customer service skills.

Responsabilidades

Serve as the ITS Service Desk’s primary point of contact for faculty, staff, students, and affiliates across phone, chat, web, and the Service Center system.
Perform real-time intake, triage, troubleshooting, and fulfillment of service requests; document cases from initiation to resolution or escalation.
Ensure data integrity for order processing, accurate billing information, and timely fulfillment; generate and analyze management reports.
Collaborate with ITS colleagues and external vendors; provide on-site visits and training as needed; maintain customer satisfaction and quality control.