IT Service Desk Lead & Procurement Champion

The GEO Group, Inc.; Boulder (CO); On-site; USD 85,000 - 105,000; Full time

Job summary

A leading technology firm in Boulder is looking for a Service Desk Team Lead to oversee daily operations of the IT Service Desk. This role involves leading the service desk team for high customer service, coordinating procurement activities, and ensuring effective resolution of end-user issues. Candidates must have a Bachelor’s degree in a relevant field, with a strong background in IT support and procurement, and excellent leadership and communication skills. Experience with ITIL practices is preferred.

Qualifications

• 5+ years of experience in IT support and procurement.
• 2+ years in a leadership or team lead role.
• Strong knowledge of IT service management frameworks like ITIL.

Responsibilities

• Oversee daily operations of the IT Service Desk.
• Lead service desk team, ensuring high customer service.
• Coordinate procurement activities with IT managers.

Skills

Customer service

Technical support

Leadership

Communication

Problem-solving

Project management

Vendor management

Education

Bachelor’s degree in information technology or related field

Tools

Service desk software

IT asset management tools

Job description

A leading technology firm in Boulder is looking for a Service Desk Team Lead to oversee daily operations of the IT Service Desk. This role involves leading the service desk team for high customer service, coordinating procurement activities, and ensuring effective resolution of end-user issues. Candidates must have a Bachelor’s degree in a relevant field, with a strong background in IT support and procurement, and excellent leadership and communication skills. Experience with ITIL practices is preferred.