IT Service Desk Intern

LBMC; Brentwood (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

LBMC's Enterprise Technology Group in Brentwood, TN is offering an internship designed to introduce you to IT operations. You will work on in-office projects under the mentorship of ETG experts and have the possibility to convert to a full-time role after the internship.

The internship covers IT support tasks, workstation maintenance, software installation, end-user training, service desk triage, asset and identity management, and deployment automation.

Qualifications

• Minimum GPA of 3.0 and knowledge base of Windows and Web technologies.
• Open to all technical educational backgrounds and certification programs.
• Be curious and work well in a team, protecting confidentiality and client data.

Responsibilities

• Maintain and monitor end-user workstations and LAN performance.
• Install software and provide end-user support and training.
• Triage IT service desk tickets and support staff on applications.
• Assist with Asset and Identity Management and Deployment Automation.

Skills

Windows

Web technologies

Education

GPA 3.0 or higher

Job description

Description

INTERNSHIP OPPORTUNITY - Enterprise Technology Group (ETG)

We are searching for candidates interested in learning more about Information Technology and are curious about pursuing a career as an internal IT employee. LBMC ETG Interns will work in the Brentwood, TN office under the direct supervision and mentorship of an ETG expert. This position will be offered as a full-time in-office role with the opportunity to convert to a full-time direct-hire employee.

This position will work on IT support projects including:

• Maintaining and monitor end-user workstations and productivity on local area network
• Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.
• Provide support to staff on all company-supported applications.
• Troubleshoot computer problems, determine source and advise on appropriate action.
• Complete application project-based work
• Support the IT Service Desk team and triage new tickets
• Asset Management and Identity Management
• Deployment Automation
• Client Management

What You’ll Get Out An Internship With Lbmc

• Mentorship from industry experts and the ability to participate hands-on with client-facing projects
• Networking opportunities through vibrant company events and participation in curated organizations such as the Women's Initiative Network, Lending Hands community initiative, Young Professionals group, and robust Talent Development trainings/webinars
• Flexible work schedules (by team), "dress for your day" attire, dynamic technology solutions, and financial incentives for training/certifications (if pursuing a full-time career with us post-internship)
• A real opportunity to turn your internship into a full-time career in 2024. We operate under the mantra that "you will get out of your internship what you put into it" and our team leaders actively purse top internship talent to potentially bring on as full-time employee

What We Ask Of You In Return

• EDUCATION: A minimum GPA of 3.0 and previous knowledge base of Windows and Web technologies are required. We are open to all technical educational backgrounds and certification programs.
• LEARNING: Be curious and try new things! Actively seeks to learn how LBMC works as a business and adds value to our clients and works to stay up-to-date on the latest industry trends and technical development for areas of specialization
• EFFECTIVE WORK: Handles client and technical data responsibly to produce high quality work which adheres to relevant professional standards and client deadlines
• TEAMWORK: Communicates effectively with peers, team leaders, and employees seeking technology assistance. Embraces other points of view, continually ask questions to develop knowledge base, and upholds appropriate business conduct.
• CONFIDENTIALITY: Adheres to LBMC's defined processes and procedures including the firm's policy on privacy and client confidentiality.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.