IT Service Desk Analyst - L2 Support (Windows/M365)

Wipro Technologies; Plano (TX); On-site; USD 38,000 - 84,000; Full time

Benefits offered by this job

Medical and dental benefits options

Disability insurance

Paid time off (inclusive of sick leave

Other paid and unpaid leave options

Job summary

Wipro Limited in Plano, Texas is seeking a Service Desk Analyst (L2) on contract to provide Level 1/2 technical support for Windows desktops, laptops, and apps. You will troubleshoot issues, manage incidents in ITSM, and ensure timely resolution with strong customer service.

Responsibilities include active directory tasks, Office 365/365 apps, and remote support. 1-3 years of experience required; compensation ranges from $37,500 to $83,600, with standard company benefits.

Qualifications

• 1–3 years of experience in service desk / IT support
• Strong troubleshooting and customer service orientation
• Experience supporting Windows 10/11, desktops, laptops, and applications

Responsibilities

• Provide Level 1/Level 2 technical support to end users via phone, email, chat, and ticketing systems
• Troubleshoot Windows 10/11, desktops, laptops, printers, and peripherals
• Diagnose and resolve hardware, software, network, and application issues
• Install, configure, and troubleshoot desktop applications and system software
• Manage incidents and service requests in ITSM system

Skills

TIS Service Desk

Job description

Wipro Limited in Plano, Texas is seeking a Service Desk Analyst (L2) on contract to provide Level 1/2 technical support for Windows desktops, laptops, and apps. You will troubleshoot issues, manage incidents in ITSM, and ensure timely resolution with strong customer service.

Responsibilities include active directory tasks, Office 365/365 apps, and remote support. 1-3 years of experience required; compensation ranges from $37,500 to $83,600, with standard company benefits.