IT Service Desk Analyst II - Fast-Paced End-User Support

Concentric, LLC; Toledo, Northern (OH, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision plans

401K plan with company match

Paid time off (PTO)

Training and mentoring

Overtime potential

Job summary

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, and maintenance solutions across America. The IT Service Desk Analyst II will offer timely first/second-level support for hardware, software, and network issues, reporting to the Director of IT Infrastructure.

This role emphasizes strong communication, problem-solving, and customer-focused service, with occasional on-site support.

Qualifications

• High school diploma or GED required.
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Responsibilities

• Provide first and second-level IT support to end users via phone, email or in person.
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Skills

Customer service

Technical support

Strong communication

Time management

Education

Associate degree in information technology or related field

CompTIA A+ certification

ITIL certification

Tools

Ivanti

ServiceNow

Remote desktop tools

Job description

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, and maintenance solutions across America. The IT Service Desk Analyst II will offer timely first/second-level support for hardware, software, and network issues, reporting to the Director of IT Infrastructure.

This role emphasizes strong communication, problem-solving, and customer-focused service, with occasional on-site support.