IT Service Desk Analyst I- ONSITE- NYC & Stamford- NO RELOCATION

Yoh, A Day & Zimmermann Company; New York (NY); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh, a Day & Zimmermann company, is seeking an IT Service Help Desk I for an immediate 6-month contract with possible extension. The role is 100% on-site at offices in New York, NY and Stamford, CT, with 40 hours per week, Monday–Friday, day shift.

The pay range is $32.00–$36.00 per hour, and on-site requirements are strict. The candidate will handle first-level IT support, respond to user requests, document issues, and maintain ticket logs.

Qualifications

• High school diploma or higher is required.
• 2–3 years of experience in in-person or virtual technical support in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Basic knowledge of computer hardware, software, and networking concepts; familiarity with Windows and macOS.
• Proficiency with Slack, Google Workspace, Office 365, Jira and Confluence; experience with ticketing systems.

Responsibilities

• Provide first-level technical support to users and understand their needs.
• Diagnose and resolve common technical issues quickly and accurately.
• Use ticketing systems to track and manage requests and document solutions.
• Collaborate with teammates and share knowledge to improve support.
• Be available for after-hours maintenance and on-call rotations when needed.

Skills

Communication skills

First-level support

Ticketing systems

Team collaboration

Willingness to learn

Education

High School Diploma

Tools

Slack

Google Workspace

Office 365

Jira

Confluence

Job description

Yoh has an immediate, 6monthcontract, possible extension opportunity, as an IT Service Help Desk I within the digital media and publishing industry to join our client, Onsite, at their offices in New York, New York and Stamford, Connecticut

• $32-36/hr. max hourly rate

• This position is 100% OnSite, 5 days a week

  • 4 days a week, OnSite, NYC
  • 1 day a week, OnSite, Stamford
• 40 hours, Mon-Friday, Day time hours.Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation on rare occasions.

What You Will Be Doing

• Excellent communication and interpersonal skills to effectively interact with users, understand their needs, and provide clear and helpful support.
• Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite)
• Ability to diagnose and resolve first-level technical problems, often under pressure.
• Familiarity with using ticketing systems to track and manage support requests.
• Ability to accurately document technical issues and solutions for future reference.
• Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
• Ability to work effectively as part of a team, sharing knowledge and supporting colleagues.
• Strong desire to learn new technologies and systems.
• Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation, if needed.

Who You Are

• A high school diploma or higher, (i.e. an associate’s or bachelor’s degree in IT, Computer Science, or a related field)or equivalent work experience is required
• 2-3years of experience with an in-person or virtual technical support role in a fast-paced, high-volume support environment
• Excellent communication and interpersonal skills
• Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite)
• Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
• Familiarity with using ticketing systems to track and manage support requests.

Estimated Min Rate: $32.00

Estimated Max Rate: $36.00

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

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Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.