IT Service Desk Analyst — End-User Support Pro

Blitt-and-Gaines,-P.c.; St. Louis (MO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Benefits

401k and profit-sharing

Job summary

Blitt and Gaines, P.C. is a leading debt collection law firm with nine offices nationwide.

The Service Desk Analyst role focuses on providing responsive IT support to Blitt & Gaines employees, ensuring they can work efficiently and securely. You will be the primary IT contact, diagnose and resolve hardware, software, identity, and access issues, document steps, and help maintain a reliable Windows environment and employee devices.

Qualifications

• Associate or Bachelor's degree in a related field or equivalent experience.
• Experience with Microsoft products: Windows 11, Windows Server, M365, Teams.
• Understanding of the PC/Laptop ecosystem and OS/app installation.
• Strong problem solving to triage issues quickly.
• Able to support after-hours requests.
• Excellent verbal and written communication.
• Detail-oriented and able to manage multiple projects.
• Experience on a service desk or technical support role.
• Familiarity with cybersecurity controls and mobile device management.

Responsibilities

• Serve as primary contact for end users via phone and email.
• Own service desk tickets end-to-end from intake to closure.
• Troubleshoot hardware, software, identity, and app issues.
• Escalate to Tier 2/3 when needed.
• Document troubleshooting steps and resolutions.
• Identify trends to improve processes.
• Maintain Asset Inventory for company devices.
• Configure devices for new hires and replacements.

Skills

Customer service

Strong communication

Problem solving

Multitasking

Self-motivated

Education

Associate or Bachelor's degree or equivalent experience

Tools

Windows 11

Windows Server

M365

Microsoft Teams

Remote desktop

MDM

Cybersecurity basics

Job description

Blitt and Gaines, P.C. is a leading debt collection law firm with nine offices nationwide.

The Service Desk Analyst role focuses on providing responsive IT support to Blitt & Gaines employees, ensuring they can work efficiently and securely. You will be the primary IT contact, diagnose and resolve hardware, software, identity, and access issues, document steps, and help maintain a reliable Windows environment and employee devices.