Service Desk Analyst - IT Support & End-User Champion

Blitt & Gaines Law Offices; St. Louis (MO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical benefits

401k and profit-sharing

Job summary

Blitt and Gaines, P.C. is seeking a Service Desk Analyst to support employees with their IT needs, diagnosing and resolving hardware, software, identity and access, and application issues. You will be the primary contact for IT support and document resolutions.

The role requires strong communication, problem solving, and ability to triage and escalate. Familiarity with Microsoft 365, Windows environments, and mobile device management is preferred; after-hours support is required as needed.

Qualifications

• Associate or Bachelor’s degree in a related field or equivalent job experience.
• Extensive experience with Microsoft products incl. Windows 11, Windows Server, M365, Teams, etc.
• Advanced understanding of the PC/Laptop ecosystem, including OS installation, application installation, hardware configuration.
• Strong problem solving abilities to triage issues and drive resolution.
• Excellent oral and written communication to interact with diverse technical levels.
• Experience on a service desk or technical customer support role.
• Familiarity with Microsoft Azure/Entra ID and MDM for mobile devices.

Responsibilities

• Serve as primary contact for end users seeking technical assistance via phone and email.
• Own service desk tickets end-to-end from intake to resolution and closure.
• Troubleshoot hardware, software, identity/access, and application issues with clear documented steps.
• Escalate to Tier 2 or 3 when necessary and ensure timely follow-up.
• Maintain accurate support documentation and contribute to knowledge base.

Skills

Microsoft 365

Windows 11

Windows Server

Teams

Troubleshooting

Customer support

Education

Associate/Bachelor's degree

Tools

Microsoft 365 suite

Azure/Entra ID

Mimecast

VMware

Igel OS

MaaS360

Carbon Black

Job description

Blitt and Gaines, P.C. is seeking a Service Desk Analyst to support employees with their IT needs, diagnosing and resolving hardware, software, identity and access, and application issues. You will be the primary contact for IT support and document resolutions.

The role requires strong communication, problem solving, and ability to triage and escalate. Familiarity with Microsoft 365, Windows environments, and mobile device management is preferred; after-hours support is required as needed.