IT Service Desk Analyst

Crane Currency Malta Limited; Alpharetta (GA); On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Job summary

Crane Currency is seeking a Service Desk Analyst (Level 3) to join our on-site IT team in Alpharetta, GA. You will take a technical leadership role ensuring stability and efficiency of IT support, resolving complex issues, and driving service improvements across our global organization.

You will mentor teammates, shape IT best practices, and contribute to strategic technology initiatives. The role emphasizes reducing downtime, improving delivery of IT services, and keeping end-users productive

Qualifications

• Associate's degree in Information Technology or related field or equivalent experience.
• 4–7 years of IT support experience with increasing responsibilities.
• Strong knowledge of IT systems, support tools and troubleshooting methodologies.
• ITIL Foundation certification.
• Experience leading projects, initiatives or continuous improvement efforts.
• Must be a U.S. Citizen with the ability to obtain and maintain suitability for employment in a Public Trust role.

Responsibilities

• Act as a subject matter expert for IT support processes and tools.
• Lead the resolution of high-impact incidents and service disruptions.
• Develop and implement standard operating procedures and best practices.
• Mentor and coach junior team members to improve performance and capability.
• Collaborate with IT leadership on strategic initiatives and service improvements.
• Participate in audits and ensure compliance with IT policies and standards.
• Analyze ticket trends and recommend process improvements.
• Support rollout of new systems, technologies and enterprise solutions.

Skills

IT support

Troubleshooting

Mentoring

Team collaboration

Education

Associate's degree in IT or related field

Tools

ITIL Foundation

Job description

Crane Currency

Equal Opportunity/Affirmative Action Employer M/F/Vet/Disab

Location: GA, Alpharetta

Department: Information Technology

Join Crane Currency as a Service Desk Analyst working onsite solving complex technical challenges, drive continuous improvement, and help shape the future of IT support for a global organization.

Who we are:

Crane Currency is a premier industrial technology company and a pioneer in currency manufacturing and advanced micro-optics technology for securing physical products. Yes, chances are you have our product in your wallet right now! Our sophisticated equipment and software leverage proprietary core capabilities with detection and sensing technologies. Around the world, our customers trust us to anticipate their needs with innovative, reliable, and high-quality currency & authentication solutions and services, just as they have for generations. Learn more at www.cranecurrency.com.

How you will make an impact:

As a Service Desk Analyst, Level 3, you will serve as a technical leader focused on maintaining the stability and efficiency of IT support operations. You will resolve complex technical issues, analyze trends, and lead service improvement initiatives that strengthen the end-user experience. This role offers the opportunity to mentor team members, influence IT best practices, and contribute to strategic technology initiatives across the organization. Your work will directly support business success by reducing downtime, improving service delivery, and helping employees stay productive.

• Act as a subject matter expert for IT support processes and tools.
• Lead the resolution of high-impact incidents and service disruptions.
• Develop and implement standard operating procedures and best practices.
• Mentor and coach junior team members to improve performance and technical capability.
• Collaborate with IT leadership on strategic initiatives and service improvements.
• Participate in audits and ensure compliance with IT policies and standards.
• Analyze ticket trends and recommend process improvements that enhance efficiency.
• Support the rollout of new systems, technologies, and enterprise solutions.

Knowledge and expertise that matter most for this role:

Required:

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 4-7 years of experience in IT support with progressively increasing responsibility.
• Strong knowledge of IT systems, support tools, and troubleshooting methodologies.
• ITIL Foundation certification.
• Experience leading projects, initiatives, or continuous improvement efforts.
• Must be a U.S. Citizen with the ability to demonstrate and maintain suitability for employment in a position of Public Trust consistent with U.S. Government contract requirements.

Preferred:

• Experience with scripting, automation, or endpoint management tools.
• Familiarity with enterprise-scale IT environments.
• Project management training or certification.

How we will care for you:

We offer top-notch benefits, including medical, dental, vision, company bonus plan, 401(k) match and more. Discover more about our benefits here: Crane Currency Benefits.

What drives our team:

We are a passionate team of creators and problem solvers, united by our purpose: we give people confidence every day in moments that matter. This comes to life through our Shared Values:

• People Matter
• Do the Right Thing
• Trusted Partner
• Innovate for Growth
• Always Improving

Learn more about our culture: Life at Crane Currency.

Crane Currency is a drug free workplace.

Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable federal, state, or local law.

SUITABILITY AND BACKGROUND INVESTIGATION REQUIREMENTS:

The final offer of employment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for disqualification in the hiring process. The background investigation process conducted by Crane and our U.S. Government Agency customers is very thorough. Therefore, it is imperative that applicants exercise candor and honesty when answering background questionnaires, especially as it relates to arrest, employment, education, finances, illegal drug use, and/or other criminal history. Falsification discovered in security documents or during the background investigation process may result in an immediate negative suitability determination.