IT Service Desk Agent: Fast, Friendly Support

Compunnel, Inc.

Utah

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

Compunnel Inc. is seeking a Service Desk Agent to be the first point of contact for users, delivering exceptional customer service and resolving technical issues efficiently. The role requires strong communication and hands-on support for software and hardware across enterprise environments.

You will document incidents, strive for high first-call resolution, and work within a 24/7/365 operation. After-hours and weekend support may be required, with a focus on empathy and teamwork to improve

Qualifications

Two to five years of related work experience in a complex, high-tech, fast-paced environment.
Excellent customer service and communication skills.
Ability to diagnose and resolve problems quickly in a complex environment.
Willingness to work variable shifts, including evenings, weekends, and public holidays.

Responsibilities

Provide phone support with strong customer service skills.
Deliver high-quality end-user technical support for enterprise software and hardware.
Assess, triage, research, and resolve incidents and requests in a 24/7/365 environment.
Provide after-hours and weekend support as needed.
Maintain accurate and detailed documentation at client, problem, and incident levels.
Install, modify, run diagnostics, and repair computer hardware, peripherals, and software.
Collaborate with internal teams to provide guidance and support while maintaining professionalism in challenging situations.