IT Service Desk Agent — 6-Month Contract Support

Us Tech Solutions

Charlotte (NC)

In loco

USD 28.000 - 29.000

Tempo pieno

13 giorni fa

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

US Tech Solutions is seeking an IT Helpdesk/Service Desk professional in Charlotte, NC. The role covers first-line support for business IT devices, incident handling, and ticket routing via phone, chat, and walk-up.

The position requires at least 2 years in a helpdesk environment, strong English communication, and solid knowledge of Windows-based systems and mobile devices. It is a 6-month contract with potential extension, on-site in Charlotte.

Competenze

2 years IT Helpdesk or Service Desk experience.
Ability to multitask and meet deadlines in a fast-paced environment.
Customer service experience, preferably in a call center.
Strong technical abilities with computers and mobile devices.
Knowledge of incident management and ticketing workflows.

Mansioni

Respond courteously to user calls, chats, tickets, and other channels.
Use ServiceNow to manage tickets through their lifecycle.
Maintain SLAs and communicate with users and vendors.
Follow Incident Management, Request Fulfillment and Knowledge Management processes.
Provide knowledge base feedback to improve articles.
Interact with vendor technical support for third-party resolutions.
Keep tickets updated with troubleshooting steps and communications.
Manage end-user expectations via phone, chat, and email.
Monitor queue and route tickets as needed.
Inform leadership of broader issues impacting users or the team.
Collaborate with teammates daily.
Fulfill administrative requirements on time.
Answer and route corporate calls as needed.