IT Service Desk Agent

Russell Tobin; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

PrideGlobal is seeking a Service Desk Agent in Alpharetta, GA to be the first point of contact for users needing technical support. You will resolve issues, document incidents, and escalate complex problems as needed.

The role emphasizes customer service and effective communication in a fast-paced IT environment. Authorization to work in the United States is required, with PrideGlobal offering comprehensive benefits through its affiliates.

Qualifications

• 2–5 years of experience in IT support or a technical environment.
• Strong customer service and communication skills.
• Basic understanding of hardware, software, and system troubleshooting.
• Ability to multi-task and stay organized in a fast-paced setting.

Responsibilities

• Act as the first line of support for technical issues via phone, chat, or in person.
• Troubleshoot hardware, software, and system issues with quick resolution.
• Document and track incidents in a ticketing system.
• Communicate clearly with users and escalate complex issues when needed.

Skills

Customer service

Communication

IT support

Tools

Ticketing system

Job description

We’re looking for a customer-focused Service Desk Agent to be the first point of contact for users needing technical support. If you enjoy solving problems, helping people, and working in a fast-paced environment, this is a great opportunity to build or grow your IT career.

What You’ll Do

• Act as the first line of support for technical issues via phone, chat, or in person
• Troubleshoot hardware, software, and system issues with a focus on quick resolution
• Document and track incidents in a ticketing system
• Communicate clearly with users and **escalate** complex issues when needed

What You Bring

• 2–5 years of experience in IT support or a technical environment (preferred)
• Strong customer service and communication skills
• Basic understanding of hardware, software, and system troubleshooting
• Ability to multi-task and stay organized in a fast-paced setting

Additional Info

• Opportunity to work in a 24/7 support environment

Why This Role?

• Potential to convert to a full-time permanent employee
• Gain hands-on experience with enterprise-level technology
• Build both technical and customer-facing skills
• Join a team focused on high-quality support and continuous improvement

Must be authorized to work in the United States

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation