IT Service Delivery Specialist: Elevate Tech Uptime & Support

Commercial Metals LTD; Martinsburg (WV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Day 1 Benefits Coverage with low cost

Day 1 Paid-time Off and Vacation

401(k) with company match

Company-paid Life and Disability

Employee Stock Purchase Plan

Annual lifestyle benefit

Bonuses

Training and Advancement

Job summary

Commercial Metals LTD is seeking an IT Service Delivery professional to support manufacturing and corporate environments, resolving incidents, managing assets, and collaborating with multiple IT teams across sites.

Required is a Bachelor’s degree or equivalent, 3+ years in IT support, strong communication, and the ability to travel up to 25%. The role offers Day 1 benefits, 401(k) match, and opportunities for advancement.

Qualifications

• Bachelor's Degree or equivalent relevant experience required.
• Minimum 3 years experience in Service Delivery or other IT support positions.
• Experience with IT Ticketing Systems (Service Now, Cherwell).
• Knowledge of Microsoft Office 365 and Windows Server roles (DNS, DHCP, MS Exchange, Active Directory).
• Strong communication and problem-solving skills; able to work across teams and sites.

Responsibilities

• Works within all aspects of Service Delivery to ensure customer site is operational.
• Ensures quality and consistency with the IT Ticketing System - Cherwell.
• Assists with Asset Management through Cherwell.
• Assists other IT teams to meet customer requests in a timely manner.
• Works with other IT teams on coordinated roll outs, upgrades, or changes.
• Acts as an escalation point for Helpdesk and resolves issues promptly.
• Installs, maintains, and troubleshoots all computer hardware and software.
• Composes and maintains technical specifications and documentation.
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment.

Skills

Communication skills

Time management

Team player

Problem solving

Planning and prioritization

Cross-team collaboration

Education

Bachelor's degree or equivalent

Tools

Service Now

Cherwell

Microsoft Office 365

Windows Server

Active Directory

DNS/DHCP

MS Exchange

Skype for Business

Job description

Commercial Metals LTD is seeking an IT Service Delivery professional to support manufacturing and corporate environments, resolving incidents, managing assets, and collaborating with multiple IT teams across sites.

Required is a Bachelor’s degree or equivalent, 3+ years in IT support, strong communication, and the ability to travel up to 25%. The role offers Day 1 benefits, 401(k) match, and opportunities for advancement.