IT Service Delivery Specialist

CMC

Seguin (TX)

On-site

USD 65,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Day 1 Benefits Coverage

Day 1 PTO

401(k) match 4.5%

Lifestyle Benefit $500 annual

Bonuses

Life and Disability Insurance

Employee Stock Purchase Plan

Training and Advancement Opportunities

Job summary

CMC provides an excellent opportunity to contribute to the IT service delivery for our manufacturing and support environments. You will help keep customer sites operational, troubleshoot hardware and software, and coordinate with multiple IT teams across sites.

The role emphasizes problem solving, documentation, and participation in IT projects. Travel up to 25% and lifting up to 45 pounds may be required, with on-call expectations as needed.

Qualifications

Minimum 3 years experience in Service Delivery or IT support.
Knowledge of IT support in PC, Applications (Manufacturing systems preferred), Telecomm and Networking protocols.
Experience with IT Ticketing Systems (ServiceNow, Cherwell), Desktop Applications and Wireless Networking.
Knowledge of Microsoft Office 365, Windows Server, DNS, DHCP, MS Exchange, Active Directory, Office versions 2010-current, Skype for Business.
Problem solving with root cause analysis and corrective action.
Ability to plan, prioritize and drive issues from concept to closure.
Excellent communication skills and ability to work across teams and sites.
Able to lift up to 45 pounds and be available for on-call hours.
Willingness to travel up to 25%.

Responsibilities

Works within all aspects of Service Delivery to ensure customer site is operational.
Maintains quality and consistency with the IT Ticketing System – Cherwell.
Assists with Asset Management through Cherwell.
Supports other IT teams (AD, Exchange, Server, Storage, Networking) to meet requests.
Collaborates with teams to implement new technology rollouts, upgrades or changes.
Acts as escalation point for Helpdesk and resolves issues promptly; installs and troubleshoots hardware/software.
Drafts and maintains technical specifications and documentation.
Participates in site-specific IT projects and supports manufacturing systems environment.

Skills

Service Delivery

IT support

Communication

Team player

Problem solving

Time management

English fluency

Education

Bachelor's Degree or equivalent

Tools

Cherwell

ServiceNow

Active Directory

Exchange

Windows Server

DNS/DHCP

Office 365

Job description

_______________________________ There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

it’s what’s inside that counts _______________________________

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Works within all aspects of Service Delivery to ensure customer site is operational
Ensures quality and consistency with the IT Ticketing System – Cherwell
Assists with Asset Management through Cherwell
Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
Acts as an escalation point for Helpdesk and responds to and resolves issues promptlyInstalls, maintains, and troubleshoots all computer hardware and software
Adheres to IT policies and procedures
Composes and maintains technical specifications and documentation
Responsible for site-specific IT project participation
Supports the business processes, data, analytics, and software applications for the manufacturing system environment
Performs other duties as assigned

What You'll Need

Minimum 3 years experience in Service Delivery or other IT support positions
Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
Problem solving skills including root cause analysis and corrective action
Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
Ability to work across different non-technical and technical functional groups
Excellent written and verbal communication skills; ability to communicate up, down, and across the business
Ability to work in a global, multi-site, and cross functional organization
Strong team member and able to contribute in a team environment
Excellent time management skills
Ability to work in all types of weather and environment (Office, Mill, Recycling yard – air-conditioned and non-air- conditioned environments)
Able to lift up to 45 pounds
Available for on-call hours
Available for travel up to 25% of the time

Your Education

Bachelor's Degree or equivalent relevant experience required.

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

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