IT Service Delivery & MSP Performance Analyst

Tailored Brands, Inc.; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare including medical, dental, and vision

401k with company match

Paid time off for various reasons

Employee merchandise discounts

Job summary

Tailored Brands, Inc. in Houston, TX, is hiring a Managed Service Delivery Analyst to ensure MSPs deliver consistent support while driving service improvements. This role involves monitoring performance against SLAs, analyzing data trends, and collaborating across multiple IT functions.

Candidates should have at least 2 years of experience in IT service management and a strong understanding of ITIL practices. The position offers a variety of benefits and a supportive work environment.

Qualifications

• 2+ years of experience in IT service management, service delivery, or vendor management.
• Experience working with Managed Service Providers or outsourced IT support models.
• Demonstrated ability to drive process improvements and operational efficiency.

Responsibilities

• Monitor and assess Managed Service Provider performance against SLAs and KPIs.
• Analyze incident and operational data to identify trends impacting user experience.
• Develop and execute process improvement plans that enhance service delivery.

Skills

IT service management

Vendor management

ITIL practices

Analytical skills

Communication

Tools

ITSM platforms such as Ivanti or ServiceNow

Job description

Tailored Brands, Inc. in Houston, TX, is hiring a Managed Service Delivery Analyst to ensure MSPs deliver consistent support while driving service improvements. This role involves monitoring performance against SLAs, analyzing data trends, and collaborating across multiple IT functions.

Candidates should have at least 2 years of experience in IT service management and a strong understanding of ITIL practices. The position offers a variety of benefits and a supportive work environment.