IT Service Delivery Manager-- US Citizen

Applicable Limited; Arlington (VA); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading company seeks an experienced IT Service Delivery Manager for its Arlington, VA location. The ideal candidate will oversee IT service delivery and lifecycle operations, ensuring compliance with federal standards while managing security operations and IT infrastructure. Applicants must have a relevant degree and extensive experience, along with a project management certification.

Qualifications

• Minimum 10 years of experience providing service delivery support.
• 2 years' experience in a similar scope and role.
• Possession of a current Project Management Certification.

Responsibilities

• Plans, implements, manages and reports on enterprise-wide IT initiatives.
• Manages security operations including security incident response.
• Optimizes hardware and software asset management for the agency.

Skills

IT service delivery

IT infrastructure

IT lifecycle operations

Project Management

Education

Bachelor’s degree in IT, Computer Science, Engineering, Data Science, or a related field

Job description

Req ID:324265

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Service Delivery Manager-- US Citizen to join our team in Arlington, Virginia (US-VA), United States (US).

IT Service Delivery Manager

Job Description:

The client is looking for IT service delivery, IT infrastructure, and IT lifecycle operations support for all of its sites and employees. Specifically, the client is looking for skilled IT professionals with specialized knowledge across various technology areas, including adjusting IT services as required based on needs, monitoring systems to identify and address potential issues before they become major problems, minimizing downtime, receiving 24/7 support, and improving IT security.

Duties:

• Plans, implements, manages and reports on enterprise-wide IT initiatives.
• Analyses Alternatives and develops Business Case.
• Manages the SDLC, developing project plans, task management allowcation, and cost control, including demonstrated use of project scheduling, cost management, change management and tracking tools;
• Manages security operations including vulnerability/patch management, security configuration technology baseline management, security incident response, privileged accounts and service account management;
• Manages hardware and software asset management including optimizing how hardware and software is used, ensuring compliance with the terms and conditions of software licenses, managing and tracking the inventory of hardware and software assets, maximizing software/hardware investments to avoid overpaying for software and hardware that is not needed, management; provides expertise in portfolio management including technology investment reporting and the management of those investments to align with the agency mission; experience in the development and maintenance of IT Governance, and support Emerging Technologies.

Basic Qualifications:

• Bachelor’s degree in IT, Computer Science, Engineering, Data Science, or a related field at time of proposal submission.
  • Education Equivalency: 6additional years of positional work experience can be substituted for a bachelor’s degree or nine (9) additional years for a master’s degree.
• Minimum 10 years of recent experience providing service delivery support and compliance with Federal Government best practices.
• 2 years' current experience in a role of similar scope and duties.
• Possess a current Project Management Certification (example: PMI PMP Certification).
• Must be a US Citizen who possesses a Public Trust Clearance who can be upgraded to Top Secret.
• Must live a commutable distance from the client site in Arlington, VA.

#Fedsec

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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