IT Service Delivery Manager-- US Citizen

NTT DATA, Inc.; Arlington (VA); On-site; USD 100,000 - 140,000; Full time

Job summary

NTT DATA, Inc. is seeking an IT Service Delivery Manager in Arlington, VA. The role demands significant expertise in IT service delivery and infrastructure support, focusing on compliance with federal best practices. Ideal candidates will possess a relevant bachelor's degree, extensive experience, and a current project management certification. This position offers a chance to contribute to major IT initiatives within a collaborative and innovative environment.

Qualifications

• Minimum 10 years of experience providing service delivery support.
• 2 years' experience in a similar role.
• Current Project Management Certification required.

Responsibilities

• Plans, implements, and reports on enterprise-wide IT initiatives.
• Manages security operations including vulnerability/patch management.
• Oversees hardware and software asset management.

Skills

IT service delivery

IT infrastructure

IT lifecycle operations

IT security

Education

Bachelor’s degree in IT, Computer Science, Engineering, Data Science

Project Management Certification

Tools

Project scheduling tools

Cost management tools

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

IT Service Delivery Manager-- US Citizen

Date: May 15, 2025

Location: Arlington, VA, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Service Delivery Manager-- US Citizen to join our team in Arlington, Virginia (US-VA), United States (US).

IT Service Delivery Manager

Job Description:

The client is looking for IT service delivery, IT infrastructure, and IT lifecycle operations support for all of its sites and employees. Specifically, the client is looking for skilled IT professionals with specialized knowledge across various technology areas, including adjusting IT services as required based on needs, monitoring systems to identify and address potential issues before they become major problems, minimizing downtime, receiving 24/7 support, and improving IT security.

Duties:

• Plans, implements, manages and reports on enterprise-wide IT initiatives.
• Analyses Alternatives and develops Business Case.
• Manages the SDLC, developing project plans, task management allowcation, and cost control, including demonstrated use of project scheduling, cost management, change management and tracking tools;
• Manages security operations including vulnerability/patch management, security configuration technology baseline management, security incident response, privileged accounts and service account management;
• Manages hardware and software asset management including optimizing how hardware and software is used, ensuring compliance with the terms and conditions of software licenses, managing and tracking the inventory of hardware and software assets, maximizing software/hardware investments to avoid overpaying for software and hardware that is not needed, management; provides expertise in portfolio management including technology investment reporting and the management of those investments to align with the agency mission; experience in the development and maintenance of IT Governance, and support Emerging Technologies.

Basic Qualifications:

• Bachelor’s degree in IT, Computer Science, Engineering, Data Science, or a related field at time of proposal submission.
  • Education Equivalency: 6additional years of positional work experience can be substituted for a bachelor’s degree or nine (9) additional years for a master’s degree.
• Minimum 10 years of recent experience providing service delivery support and compliance with Federal Government best practices.
• 2 years' current experience in a role of similar scope and duties.
• Possess a current Project Management Certification (example: PMI PMP Certification).
• Must be a US Citizen who possesses a Public Trust Clearance who can be upgraded to Top Secret.
• Must live a commutable distance from the client site in Arlington, VA.

#Fedsec

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC
Job Segment: Computer Science, Consulting, Project Manager, Manager, Program Manager, Technology, Management